IT Services & Network Manager
GB Auto
Total years of experience :24 years, 4 Months
Ghabbour Auto (GB Auto) is the largest automotive maker and distributer in Egypt, their business is covering almost everything on a wheel (2 & 3 wheelers, Passenger cars, Commercial vehicles, buses, heavy trucks…)
Supporting 6500+ employees spanned on 96 locations nationwide for user support as well as network and communications support
Achievements:
- Successfully completing state of art Datacenter for GB Auto
- Successfully Integrating regional sites to GB Auto Network (Iraq, Jordan, Algeria, Libya) in One year
- Successfully rolling out IP telephony System for all GB Auto
- Successfully adding 13 Remote site to GB Auto network in One Year
An IT consultant works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. work to improve the structure and efficiency of an organization's IT systems.
provide strategic guidance to organizations with regard to IT technology, IT infrastructures and the enabling of major business processes through enhancements to IT. also to provide guidance during selection and procurement as well providing highly expert technical assistance, and responsible for user training and feedback.
Primary Activities:
- meeting with clients to determine requirements
- working with clients to define the scope of a project
- planning timescales and the resources needed
- clarifying a client's system specifications, understanding their work practices and the nature of their business
- liaising with staff at all levels of a client organization
- defining software, hardware and network requirements, analyzing IT requirements within companies and giving independent and objective advice on the use of IT
- developing agreed solutions and implementing new systems
- presenting solutions in written or oral reports
- helping clients with change-management activities
- designing, testing, installing and monitoring new systems
- preparing documentation and presenting progress reports to customers;
- organizing training for users and other consultants;
- being involved in sales and support and, where appropriate, maintaining contact with client organizations;
- identifying potential clients and building and maintaining contacts.
ACT is one of the largest IT Solution Integrators in Egypt and eagerly welling to be topping this list, founded on 1988, with a yearly revenue of 350 Million EGP as of Y2009
ACT has around 360 employees and it’s a strategic HP partner, Golden partner to Cisco & Microsoft. Built its reputation as a sole/regional agent for micros Fidelio the champion in hospitality management systems.
Primary objectives:
Managing a total of 23 projects (Normal to Mega) totalling 84M EGP with large and critical customers, as well as 132 SLA for different and various pattern of customers totalling around 12M EGP annually, also to plan, organize, control, lead and manage all subordinates including Hardware, Microsoft & Workshop Team. Responsible for the overall direction, coordination, and evaluation of these units; Responsibilities include raising services revenue, developing and structuring a customer/business oriented team, as well as addressing complaints and resolving.
Introduce and develop services catalogue for ACT services activities
Implement ITIL compliant procedures for services activities
Ensure a professional attitude in place for your relation with sales/customers/other ACT Dept.'s and full support.
Ensure adequate projects/field coverage with proper planning.
Key Achievements:
-Raised over 120, 000KD as service contracts & tenders for Y2008
-Contributed in Dept. Business Plan & Budgeting for 2 successive years Y08, Y09
-Develop and implement strategic objectives of IT service and project business in order to be aligned with current and future customers' needs
Primary Objectives:
-Reporting to Service Manager
-Lead a highly skilled team, ranges from PC support level to high end servers and Storage Systems specialists along with Microsoft Server Platform Applications (Planning, Deployment, Troubleshooting)
-Acting as Project Manager for Large Installation Projects as well as Define/Measure/Analyse and Control Time Sheet for each and every Project Phases, Managing deliverables, Milestones and Checkpoints for Completion.
-Responsible for managing relationships and coordinating work between vendors, sub-contractors, and different teams at different locations
-Responsible for Escalation Processes and Procedures to ensure RCA (Root Cause Analysis)
-Responsible for the DSR (Daily Service Reporting)
-Resolve resource conflicts and improve staff utilization
-Customer Relation Management through regular meeting with ZAK Customers conducting customer satisfaction surveys, as well as introducing new services to ZAK Clients
-Working Closely with Presales team developing a complete HW / SW solutions for ZAK customers
-Work closely with Logistics & Sales teams to insure accurate deliveries and first time installation on time
-Responsible for all HW / SW maintenance contracts Activities starting from (Site Surveys, quoting, regular visits reporting, managing resources, and invoices follow up)
-Developed a new strategy for spare parts stocking, cutting lead time for spares ordering time by half
Secondary Objectives:
-Provide consultancy and guidance to implement ITIL Service frame work processes
-Define tools, resources and training requirements to attain service and project business objectives
Schneider Electric Egypt (SEE), is North-East Africa branch of the highly recognized French firm Group Schneider, placed second in the energy world, also market leader in LV (Low Voltage) / MV (Medium Voltage) field world wide, acquired many well known brands as Merlin Gerin, Square-D, Telemecanique.
Key Achievements:
- Redesigned the SEE Infrastructure which spans 4 sites (2 Factories, HO Building, and Alex branch) serving 300+ active users, greatly enhancing data transmission and providing a self-healing, fully redundant architecture.
- Initiated policies and implemented procedures to ensure compliance with Sarbanes Oxley Act. (New User Form, AUP, CMR, SRI)
- Initiated the Security Committee, a team from both IT & HR to develop policies to govern Data Confidentiality & Handling, also completing the Schneider Culture (Code of Ethics, Code of Data Confidentiality, and House Rules)
- Introduced new printing solution saving almost 1.3M LE in 3 years
- Introduced new VOIP Solution, greatly saving international call costs by 70%
- Redesigned the SEE Servers’ roles, replacing old servers and successfully migrated SEE’s NT4 environment to windows 2003 with AD architecture that help reduce administrative overhead
- Introduced DRP that minimizes the downtime of SEE’s Servers for only 2hrs and assures business continuity
- Initiated internal and External (Vendor / Supplier / Service Provider) Service Level Agreements to ensure greater response time and service delivery
- Managing budgets in excess of 2M LE.
- Managing a team of 7 resources grouped as System & Network, Database, and help desk teams
- Successfully communicating project deliverables, building and motivating technical teams to achieve corporate goals.
- Develop IT Operations strategies and plans, acquire budget for new projects
- Demonstrated ability to apply complex process reengineering to increase productivity, performance, and produce substantial cost savings.
Coca-Cola Egypt is a sister of the international Coca Cola beverage bottling company, one of the major companies in Egypt, it relies on its IT Department for mission critical applications such as Oracle database, finance modules and billing system, it also span a network to all 17 production sites covering the whole of Egypt
Primary Objectives:
-Managing / Monitoring Coca Cola WAN, which span 17 remote locations all sites with redundant links to minimize downtime and maximize availability and load balancing, all sites connected using Hi-Tech Network equip. As Cisco 3550 Core Switches & Cisco 3640 Routers also utilizing various networking techniques “frame Relay, ISDN, PPP, VOIP, Load Balancing ”
-Managing / Monitoring Coca Cola LAN, which spans 4 buildings connected with fibre optic cables, consists of 30 L2 Switches and serve over 600 active users
-Managing / Supporting Coca Cola Data Centre, which consists of 65 servers and EMC storage SAN connected with fibre optic cabling and Gigabit Ethernet switches
-Securing Coca Cola LAN using Cisco PIX 525 firewalls with fail over set-up to maximize availability and partitioning Coca Cola LAN \{users and servers farm\}
-Implementing network monitoring and management solution to minimize and eliminate possible network down times to provide maximum availability.
-Implement accounting solution for monitoring of the users (who did what when) to keep track of user activities accessing company resources.
-Implement the call centre project (Cisco Call Manager) to provide fast response and fast solution for user problems.
Secondary Objectives
-Administrate the LAN and WAN in all sites of the company, providing advanced level of technical support and troubleshooting for the whole network.
-Enhance the network performance and implementing effective Network Security policies.
-Reduce WAN cost by Analysing traffic and Maximizing the utilization of all Links.
solely administer and manage a TCP/IP based network of windows NT4/2000 workstations and servers span over Carlsbad- CA and Cairo- Egypt, consists of 8 windows NT4/2000 based servers and over 60 active users centrally managed over VPN connection (Virtual Private Network)
Primary Objectives:
-Design, Infrastructure Build, Network Devices installation and configuration LAN / WAN of Cairo office -2 locations- \{using Cisco 2610 Routers and Cisco 3548 Switches\} also connecting Cairo sites via fiber optic channel for fast data transfer and security
-Connecting Cairo & Carlsbad sites with a high speed SDSL connection over frame relay and an ISDN connection as a backup
-Install and Configure Firewall/VPN \{using SonicWall Firewall & VPN equip.\} for both sites (Carlsbad \[USA\] / Cairo \[Egypt\]) to maintain a secure channel between both offices over the internet and protect LAN from outside attacks
-Design and Implement Cairo's office servers’ role and configuring services (Windows 2000 Server/Advanced Server, Active Directory, MS Exchange 2000 as email server, IIS5 as web server, print server, Storage server, NAT, DHCP, DNS)
-Design, Implement, Deploying and staff training for e-env project for paperless work flow, design document tracking and intranet website using MS Share Point Portal Server \{E-Environment project was meant to be a single node portal for the whole corporate that enables every employee to access various IT facilities \}
-Installing, Configuring and Administration for MS Project Central Server for project management, task assigning and time scheduling
-Manage and support CVS server for version tracking
-Design and implement RAS (Remote Access Server) service for Cairo office employees
-Managing Different types of application servers (MS ISA Server (Internet security and Acceleration), MS Exchange 5.5/2000 Server, MS SQL 2000 Server, MS Share Point Portal Server Installation, Administration, Diagnoses problems & troubleshooting'
Promoted to CEO and PM for the new ISP in Maadi
also been working as system / network administrator for "Net2City" ISP
- Network Designer.
- LAN / WAN Systems Installation.
- Installation, Administration, and Configuration Of Routers (Cisco 2500 & 1600 Series ) & Remote Access Servers
- Managing Windows NT Server based Servers (Email, WEB, Database)
- Handling MS IIS4 Application Server, MS Proxy Server, MS Exchange Server 5.5. ` Installation, Administration, Diagnoses problems & troubleshooting'.
1- LAN / WAN Systems Installation
2- Supporting Microsoft Clients such as Win95/98 & WinNT workstation OS “Installation, Diagnosing Problems & Troubleshooting” -Handling PC hardware “Installation, Diagnosing Problems & Maintenance ”
3-Managing UNIX / LINUX based Servers (Email, WEB, Database),
ITIL Intermediate Level (Service Life-cycle Modules)
ITIL Foundation Certificate
Cisco Certified Network Professional (In Progress)
Microsoft Certified System Engineer Security on Windows 2000
Microsoft Certified System Engineer on Windows 2003
Microsoft Certified System Engineer on Windows 2000
Microsoft Certified System Administrator on windows 2003
Microsoft Certifies System Administrator Security on Windows 2000
Cisco Certified Network Associate
Graduated from Faculty of Engineering Alexandria University Grade: Very Good with Honors Graduation Project: Applications of Modern Signal Processing Techniques in Digital Image Processing