Mohammad Baset, Customer Service Manager

Mohammad Baset

Customer Service Manager

Actimizer

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Majoring IT
Expérience
5 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 5 Mois

Customer Service Manager à Actimizer
  • Émirats Arabes Unis - Dubaï
  • décembre 2012 à septembre 2013

- Handling all support cases from different clients.
- Understanding the sales pitch and willing to do the sales meetings.
- Business developing by joining the largest business network (BNI).
- Create business relation with potential partners

category manager à Rocket Internet
  • Émirats Arabes Unis - Dubaï
  • janvier 2012 à septembre 2012

• Meeting with suppliers for electronics products.
• Following new line-up and dealing for bundles
• Creating offers and deals
• Updating website contents (specs, prices……)
• Making the PO (purchase orders) for the customers
• Working on sliders and banners and marketing campaigns.

supervisor in IPG section à HP
  • Émirats Arabes Unis - Dubaï
  • août 2010 à janvier 2012

Support all promoters to achieve the target in each store.

Follow up with the management for training and meeting with promoters.

SMR(sales & merchandiser representative) à HP
  • Émirats Arabes Unis - Dubaï
  • mars 2009 à juillet 2010

SMR For IPG section (imaging and printing group) in stores

Mall of the emirates, Ibn Battuta mall….Dubai-UAE.

explain the specs to customers and convince them to buy the product.

IT clerk à carrefour Hypermarket
  • Émirats Arabes Unis - Dubaï
  • mars 2008 à février 2009

Trouble- shooting network problems (server & clients)
Downloading new software to all PCs
Solve all POS problems - printers & faxes....

Éducation

Baccalauréat, Majoring IT
  • à Computer Engineering B.Sc
  • juillet 2007

Specialties & Skills

Team Management
Sales Management
Customer Service
Business Development
Account Management

Langues

Arabe
Expert
Anglais
Expert

Adhésions

BNI
  • Member in BNI representing Actimizer
  • May 2013