Boeing Field Service Representative
The Boeing Company
Total years of experience :18 years, 11 Months
Boeing Field Service Representative - (Perm Base) American Airlines Dallas, TX, Sep.2014 - Present
(Back fill) Southwest Airlines, Dallas, TX Summer, 2016
(Back fill) US Airways Charlotte, NC, Feb 2014 - July 2014
(Back Fill) Jeddah Saudi Arabia, Nov 2013 - Jan 2014
Build strong relationships and connect with the customer by advising personnel in matters pertaining to cost of ownership, safety issues, and operational efficiency on Boeing products. Deliver promised customer support by being available where and when needed. Coordinate resources to provide solutions and resolve AOG situations. Exemplify Boeing customer service culture and represent the company and customers on internal and external issues. Supporting the following models 777’s, 787, 767, 757, 737, and MD-80.
MAJOR ACCOMPLISHMENTS
• Connecting with the various American Airlines groups and organization including coordinating periodic meetings with AAL leadership, engineering, and maintenance staffs (2 Dallas offices, and 4+ major hubs).
• Proactively playing a role in assisting Legacy American and US Airways staffs work into merging into one company.
• BFSDWH is the main drop-in base for major troubleshooting issues for all models. Routinely provide shipside hands-on support for systems, structures, electrical and avionics issues.
• 787 and 777 Base Focal.
• 787 and 767 Task force team member (767 task force base lead).
• Training American Airlines engineers, hangar, and line maintenance on 787 troubleshooting.
• American Airlines 787 Service Ready, and Entry Intro Service (EIS).
• 777 Technical Review (TRM) Lead for American Airlines.
• Successfully identified and pursued the addition of important updates needed to a Fleet Team Digest FTD article due to airplane safety concerns (Saudi Arabian Airlines).
• Trained customers on Boeing engineering tools reducing the work load on the field service office while enhancing Airlines engineering capabilities.
The Boeing Company:
Mechanical Systems Design & Analysis Engineer - BCA- CAS programs (PROMOTION) Feb. 2006 - Present.
Design, analyze, and test complex mechanical systems and components for the Environmental Control Systems (ECS) team. Review and update maintenance and troubleshooting procedures. Identify and resolve technical issues affecting operators.
MAJOR ACCOMPLISHMENTS
• Through data analysis, thermal analysis, lab and flight testing, designed optimized smoke detection system on 747-400F and BCF, reducing false fire alarms and increasing aircraft safety. Collaborated directly with operators and field service reps to further strengthen Boeing's relationship with customers, and resolve costumer complaint.
• Developed trouble shooting and maintenance manual for current and future 747-400BCF operators to identify false fire/smoke alarm root causes, eliminating unnecessary time consuming, troubleshooting and maintenance efforts, satisfying customer demands.
• Redesigned air distribution components on aircraft to prevent false alarms, substantially reducing costly operator emergency landing due to false alarms, while also increasing operator capability to carry more product, as well as furthering the study of particle discrimination technology on smoke detection systems.
• Implemented lean manufacturing techniques on 747-400BCF 9x9 initiative, streamlining ECS design packages, identifying long lead items, reducing inventory costs and lag time on parts, untimely reducing production time from 18 months to 9 months making Boeing more competitive in the modification/retrofit market. This effort was later benchmarked for use on other Boeing programs.
787 Manufacturing and Process Engineer - 787 program, Dec.2010 to April 2012.
Provide engineering expertise for the Production Engineering Design Support (PEDS) team; verify requirements, accuracy, and traceability of structures components on the 787. Investigate and reconcile planned engineering and production of final assembly of the 787 utilizing a wide range of engineering tools including ENOVIA, CATIA V, EID/REDARS, DELMIA, and Velocity.
MAJOR ACCOMPLISHMENTS
• Lead a team of 15 engineers to create analysis instructions using CATIA V5 in support of Boeing stress team, developing engineering capabilities and expanding teams overall ability to capture further work.
• Through implementation Lean manufacturing techniques and root cause analysis identified and eliminated redundant tasks, cutting overall workload by up to one third saving approximately 400 engineering hours per airplane.
Engineer/Scientist - 777 Program, Jan. 2005- Feb. 2006. (Everett, WA):
Designer of complex wiring solutions utilizing wide verity of engineering tools (ex: CATIA V4, WIRS, DPA) for Boeing 777 production line. Implementation of Lean manufacturing principles, and troubleshooting of electrical wiring issues.
MAJOR ACCOMPLISHMENTS
• Implemented Lean design techniques into 777 wire designs, producing commonality of components and parts, reducing procurement and production costs and streamlining design process, resulting in design and manufacturing savings.
Pratt and Whitney: Assistant Manufacturing Engineer (Windsor locks, CT) - (Co-op), June 1999-Sept. 1999.
Performed data analysis for jet engine stator production team. Designed experimental parts and assisted with other mechanical projects utilizing engineering principles and tools such as AutoCAD. Assisted with operating precision lathes, Wire EDMs and CNC machines.
MAJOR ACCOMPLISHMENT
• Developed tool jig for drill press increasing reliability and, productivity, also leading to reduction of faulty parts and machine down time due to recalibration, saving manufacturing operations up to $200, 000 per year. Received an offer of scholarship through the company as a result of my work.
Fog Production Apparatus, Aerodynamics of Objects in Liquid and Air, Mine Retrieval System, Inverted Pendulum
University of Phoenix: Masters of Business Administration May of 2008.
University of Hartford: B.Sc. Mechanical Engineering May of 2004.