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محمد Kaware, Call Center Operations Manager

محمد Kaware

Call Center Operations Manager

Mena Business Services

البلد
المملكة العربية السعودية - الشرقية
التعليم
بكالوريوس, Computer Science
الخبرات
20 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 6 أشهر

Call Center Operations Manager في Mena Business Services
  • المملكة العربية السعودية - الشرقية
  • أشغل هذه الوظيفة منذ يناير 2011

Call Center - Operations Manager who is handling the responsibilities of managing Saudi Aramco outsource Contact Center - IT Help Desk (Day to day) operations.

Help Desk Institute Site Certification Consultant في MENA Business Services (MBS)
  • غير ذلك
  • يونيو 2010 إلى ديسمبر 2010
Training and Customer Service Manager في RMZ Business Services
  • غير ذلك
  • يوليو 2007 إلى سبتمبر 2009

- responsible of all Training related process: the annual training schedule development, develop and implement the training strategy, Develop and review Training packages to meet company requirement.

During this period I managed medium to large sized projects related with training delivery to different multi-national and national organizations. Most of the training assignments involved heavily the customer support and service management.

Training and Quality Monitoring Group Leader في RMZ
  • المملكة العربية السعودية - الخبر
  • مارس 2003 إلى أغسطس 2007

Handling Various Projects at Saudi Aramco:
- Training and Quality Monitoring Project
- Quality Assurance and Training Project
- Internal Process Audit and Control Project
- Strategic Development

الخلفية التعليمية

بكالوريوس, Computer Science
  • في Al-Zaytoonah Jordinian University
  • يونيو 2000
دبلوم, Faculty of Engineering
  • في Al-Ahliya Amman University
  • يونيو 1997

Specialties & Skills

Training
+Endorse 0
Customer Service
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Call
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Call Center
+Endorse 0
Microsoft Office
+Endorse 0
Data Base Design
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Planning and Quality Assurance
+Endorse 0
Microsoft Operating Systems
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اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

 MCSE - Microsoft Certified System Engineer 2003. (الشهادة)
صالحة لغاية:
January 9999
 IT Service Management (ITIL Foundation Certified). (الشهادة)
صالحة لغاية:
January 9999
 Help Desk Institute’s Analyst’s Accredited Trainer. (الشهادة)
صالحة لغاية:
January 9999
 Help Desk Institute’s Manager’s Accredited Trainer (الشهادة)
صالحة لغاية:
January 9999
 Help Desk Institute’s Manager’s certified with the mastery level. (الشهادة)
صالحة لغاية:
January 9999

الهوايات

  • Swimming, horseback riding and Hunting