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Mohammed Kaware, Call Center Operations Manager

Mohammed Kaware

Call Center Operations Manager

Mena Business Services

Lieu
Arabie Saoudite - Province de l'Est
Éducation
Baccalauréat, Computer Science
Expérience
20 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :20 years, 6 Mois

Call Center Operations Manager à Mena Business Services
  • Arabie Saoudite - Province de l'Est
  • Je travaille ici depuis janvier 2011

Call Center - Operations Manager who is handling the responsibilities of managing Saudi Aramco outsource Contact Center - IT Help Desk (Day to day) operations.

Help Desk Institute Site Certification Consultant à MENA Business Services (MBS)
  • Autre
  • juin 2010 à décembre 2010
Training and Customer Service Manager à RMZ Business Services
  • Autre
  • juillet 2007 à septembre 2009

- responsible of all Training related process: the annual training schedule development, develop and implement the training strategy, Develop and review Training packages to meet company requirement.

During this period I managed medium to large sized projects related with training delivery to different multi-national and national organizations. Most of the training assignments involved heavily the customer support and service management.

Training and Quality Monitoring Group Leader à RMZ
  • Arabie Saoudite - Khobar
  • mars 2003 à août 2007

Handling Various Projects at Saudi Aramco:
- Training and Quality Monitoring Project
- Quality Assurance and Training Project
- Internal Process Audit and Control Project
- Strategic Development

Éducation

Baccalauréat, Computer Science
  • à Al-Zaytoonah Jordinian University
  • juin 2000
Diplôme, Faculty of Engineering
  • à Al-Ahliya Amman University
  • juin 1997

Specialties & Skills

Training
+Endorse 0
Customer Service
+Endorse 0
Call
+Endorse 0
Call Center
+Endorse 0
Microsoft Office
+Endorse 0
Data Base Design
+Endorse 0
Planning and Quality Assurance
+Endorse 0
Microsoft Operating Systems
+Endorse 0

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

 MCSE - Microsoft Certified System Engineer 2003. (Certificat)
Valide jusqu'à:
January 9999
 IT Service Management (ITIL Foundation Certified). (Certificat)
Valide jusqu'à:
January 9999
 Help Desk Institute’s Analyst’s Accredited Trainer. (Certificat)
Valide jusqu'à:
January 9999
 Help Desk Institute’s Manager’s Accredited Trainer (Certificat)
Valide jusqu'à:
January 9999
 Help Desk Institute’s Manager’s certified with the mastery level. (Certificat)
Valide jusqu'à:
January 9999

Loisirs

  • Swimming, horseback riding and Hunting