System Engineer & Project Coordinator
WeCare for Medical & Health Care Managemen
Total years of experience :15 years, 3 Months
ROLES and RESPONSIBILITIES
Plan and implement projects.
Help define project scope, goals and deliverable.
Define tasks and required resources.
Collect and manage project team.
Manage budget & Allocate project resources.
Create schedule and project timeline, Track deliverables.
Support and direct team, Lead quality assurance.
Monitor and report on project progress.
Maintains project charters using customized WE CARE project listing Module.
Present to stakeholders reports on progress as well as problems and solutions.
Implement and manage change when necessary to meet project outputs.
Evaluate and assess result of project.
Ensures customization, extension, modification, localization or integration to the existing systems and develops reports using Oracle Reports to cater to business specific reporting needs.
Provides ongoing support and enhancements for the Oracle ERP system.
Ensures that the accurate data is captured for the functional area of expertise.
Ensures that all calls are raised to support vendor through the ‘REMEDY’ system; maintains adequate records.
Acts as interface between vendor and users. Coordinates with support vendor for all technical details and user requirements.
Acts as a resource to functional area of expertise for resolution of inquiries, problems or issues. Stays updated on process flows to ensure that best practices are adopted for the Clinics & Hospitals to get the best use out of the ERP system.
Trains and orients users on functionality and use of applications.
Generates ad hoc and comprehensive reports as per user requirements.
Creates /maintains/generates oracle ERP Alerts as per user requirements.
Meets with department representatives to review business strategies, define business needs, translate needs into technical specifications, determine technology solutions, and develop corresponding project plans.
Develops technical and operational support documentations for analyzing and developing test and evaluation procedures.
Facilitates and conducts trainings and workshops/sessions for users.
Participates in all ERP implementation steps as assigned.
Maintains and updates training materials/manuals and Implementation documents submitted by the implementing vendor.
Installing ADDS and DC on Windows Server 2012 R2.
Deploying services like Group Policy, DHCP, WDS, FSRM, Roaming Profiles, etc.
Installations of Windows Operating System, Windows Servers (2008-2012) and ERP Programmers. Wireless routers, Microsoft Office & all Hardware’s & Software’s.
Backup server data to ADC, Problem Identification/analysis.
NAS Storage Devices, Mapping Drives, Remote Desktop & Outlook Messenger.
Deployment and troubleshooting DHCP Server, DNS Server.
Monitor all network related issues.
•Configuration & Troubleshooting of Layer 2 Devices in Network.
•Attending to clients concerns & complaints and undertaking steps for effectively resolving them.
•Building LAN connection by installing Switches
•Trouble shooting connectivity issues by remotely or onsite.
•To solve all the incidents and record them.
•Tracking the incident occurred until the issue is resolved.
•Configuring ADDS and Group Policy on Server for Centralized management of users and security.
•Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure.
•Taking the router configuration backups at the start of every month using TFTP server.
•Handling daily tasks and generating daily reports.
ROLES and RESPONSIBILITIES
Deploy, monitor and maintain Microsoft Windows environment including Active Directory related Services, DNS, DHCP and file services.
Deploy, monitor and maintain mailing and communication systems based on Microsoft Exchange.
Responsible for server, storage, security and monitoring hardware, software and services ensuring they are optimized for availability, stability, integrity, performance and scalability.
Responsible for maintain backup system for various data types.
Implement and maintain Server/Client Antivirus Systems.
Evaluate and Harden Systems Security.
Lead the team of helpdesk / tech, support and work as second line of support.
TCP/IP configurations, Mapping network drives, Configuring NAS Storage Devices.
ROLES and RESPONSIBILITIES
Manages ERP System (PAN MEDICA) Oracle 10g software to end users.
Monitor all network related issues.
Everyday patient’s data Backups, Scan Server backups, Pharmacy backups.
Maintenance of all reception PC’s and troubleshoots Lan, Network Issues, Network printers configurations, Installations of windows 7 clients and workgroup and Domain level.
Security Issues, creating users thorough Server Domain Controllers and Shared Resources.
Medical reports alignments errors, and Maintenance of Dr. PCs and Physician Software modules.
Manages X-Ray, Ultrasound, CT, MRI Machines, & Kodak Dry View Printers in the Network. (Scandoc, Dicom, Ozarix & Aycan Web).
System Administrator.
IT Technician