IT TECHNICAL SUPPORT
KING FAHAD MEDICAL CITY
Total years of experience :15 years, 1 Months
Responsible for the day-to-day running of the IT systems in the Office.
Installation new & old computers & laptops.
Maintaining the active directory users & accounts.
Creating Outlook accounts, troubleshooting Outlook related issues.
Installing vdi computer with receiver.
Configuring tabs & iPads with Wi-Fi & citrix receiver.
Basic Configuration of Routers and Switches.
Take regular backups of all local data and maintain a backup log every day.
Support for queuing system & e-podium system for display.
Assist users in backing up and restoring their files, as well as in virus detection, removal and prevention.
Routing implementation- Static, Default Routing Protocol (OSPF, EIGRP, RIP) Routed Protocol TCP/IP.
VLAN Configuration.
Installation & configuration of Cisco Routers, Switches.
Layer 3 Switching & Trunking.
Provide support of In-house desktop solutions i.e. Helpdesk.
Troubleshooting the operating systems & software related issues.
Troubleshooting the system and Networks related problems.
Installing and troubleshooting network related and normal printers.
Adding & removing users from domain.
Maintaining documentation.
Responsible for the day-to-day running of the IT systems in the Office.
Ensure the reliability of the local e-mail system in the office
Maintaining the active directory user accounts & groups policies.
Creating Outlook accounts, troubleshooting Outlook related issues.
Basic Configuration of Servers & Routers and Switches.
Ensure that the virus protection software is installed on all machines and updated on a weekly basis
Take regular backups of all local data and maintain a backup log every day.
Assistance in the installation of commercial and in-house developed software and related upgrades & Induct new staff
Assist users in backing up and restoring their files, as well as in virus detection, removal and prevention
Routing implementation- Static, Default Routing Protocol (OSPF, EIGRP, RIP) Routed Protocol TCP/IP.
VLAN Configuration and Implementing Inter VLAN Routing
Installation & configuration of Cisco Routers, Switches
Monitoring the networks.
Provide support of In-house desktop solutions i.e. Helpdesk
Troubleshooting the operating systems & software related issues
Troubleshooting the system and Networks related problems.
Installing and troubleshooting network related and normal printers.
Adding & removing users from domain.
Maintaining documentation
maintaining and troubleshooting software related issues
networking related issues connectivity and configure networking related issues
