Change Operation & Management Senior Supervisor
Etisalat Misr
مجموع سنوات الخبرة :22 years, 11 أشهر
- Change Operation:
Performing changes on enterprise customers services due to network topology changes and new applied policies
Offloading legacy network devices from enterprise customers services
Involved in relocation existing network devices projects
Involved in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it
- Change Management: Control Changes to insure that its meet all standard and special SLAs due to VIP customer’s requests
- Network Configuration Auditing: Develop scripts to frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions.
- Automation & Integration: Design databases and develop applications, tools and scripts required for automating some of daily operations and frequently needed reports and KPI’s to enhance performance and accomplish tasks quickly.
- Performance Management: Reporting and monitoring enterprise customers’ operational performance KPI’s.
- Revenue Assurance: Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM.
- Change Operation:
Performing changes on enterprise customers services due to network topology changes and new applied policies
Offloading legacy network devices from enterprise customers services
Involved in relocation existing network devices projects
Involved in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it
- Change Management: Control Changes to insure that its meet all standard and special SLAs due to VIP customer’s requests
- Network Configuration Auditing: Develop scripts to frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions.
- Automation & Integration: Design databases and develop applications, tools and scripts required for automating some of daily operations and frequently needed reports and KPI’s to enhance performance and accomplish tasks quickly.
- Performance Management: Reporting and monitoring enterprise customers’ operational performance KPI’s.
- Revenue Assurance: Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM.
- Incident Management
- Problem Management
- Reporting and Monitoring Operational Performance
- Design databases and develop applications and tools required for automating some of daily operations and frequently needed reports and KPI’s.
- Leading Incident Management Team.
- Define KPI’s for each team in customer operation department.
- Evaluate performance of customer operation teams due to KPI's and target achieves.
- Investigate delayed pending tasks and develop appropriate proposals to prevent such delays in the future.
- Define KPI’s for each team in customer operation department.
- Evaluate performance of customer operation teams due to KPI's and target achieves.
- Investigate delayed pending tasks and develop appropriate proposals to prevent such
delays in the future.
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