Mostafa Khalil Mostafa Karrar

Change Operation & Management Senior Supervisor à Etisalat Misr

• Egypte - Le Caire
• Je travaille ici depuis janvier 2016

- Change Operation:
 Performing changes on enterprise customers services due to network topology changes and new applied policies
 Offloading legacy network devices from enterprise customers services
 Involved in relocation existing network devices projects
 Involved in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it
- Change Management: Control Changes to insure that its meet all standard and special SLAs due to VIP customer’s requests
- Network Configuration Auditing: Develop scripts to frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions.
- Automation & Integration: Design databases and develop applications, tools and scripts required for automating some of daily operations and frequently needed reports and KPI’s to enhance performance and accomplish tasks quickly.
- Performance Management: Reporting and monitoring enterprise customers’ operational performance KPI’s.
- Revenue Assurance: Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM.

Change Operation & Management Supervisor à Etisalat Misr

• Egypte - Le Caire
• octobre 2012 à décembre 2015

- Change Operation:
 Performing changes on enterprise customers services due to network topology changes and new applied policies
 Offloading legacy network devices from enterprise customers services
 Involved in relocation existing network devices projects
 Involved in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it
- Change Management: Control Changes to insure that its meet all standard and special SLAs due to VIP customer’s requests
- Network Configuration Auditing: Develop scripts to frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions.
- Automation & Integration: Design databases and develop applications, tools and scripts required for automating some of daily operations and frequently needed reports and KPI’s to enhance performance and accomplish tasks quickly.
- Performance Management: Reporting and monitoring enterprise customers’ operational performance KPI’s.
- Revenue Assurance: Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM.

Senior Incident Management Engineer à Etisalat Misr

• Egypte - Le Caire
• septembre 2009 à septembre 2012

- Incident Management
- Problem Management
- Reporting and Monitoring Operational Performance
- Design databases and develop applications and tools required for automating some of daily operations and frequently needed reports and KPI’s.
- Leading Incident Management Team.

Quality Assurance Engineer à Etisalat Misr

• Egypte - Le Caire
• juillet 2009 à août 2009

- Define KPI’s for each team in customer operation department.
- Evaluate performance of customer operation teams due to KPI's and target achieves.
- Investigate delayed pending tasks and develop appropriate proposals to prevent such delays in the future.

Engineer à Quality Assurance

• Arabie Saoudite
• mai 2004 à juin 2009

- Define KPI’s for each team in customer operation department.
- Evaluate performance of customer operation teams due to KPI's and target achieves.
- Investigate delayed pending tasks and develop appropriate proposals to prevent such
delays in the future.

Technical Support & Installation Manager and Purchasing Manager à Internet Egypt

• Egypte - Le Caire
• mai 2004 à avril 2009

IT Specialist à Agricultural Research Center

• Egypte - Le Caire
• juin 2001 à avril 2004