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Mohamed El Shihabi, Senior Engineer

Mohamed El Shihabi

Senior Engineer

Dell EMC

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Communication and Electronics
Expérience
11 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 4 Mois

Senior Engineer à Dell EMC
  • Egypte - Le Caire
  • Je travaille ici depuis août 2019

Design, Installation, Configuration, and Upgrade of Dell EMC products and the integration of these products with Open Systems environments.

Operational support to customers for implementations and management of Dell EMC solutions.

Working closely with the customer on Dell EMC Best Practices; ensuring Dell EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning.

Resource Manager à EMC2
  • Egypte - Le Caire
  • Je travaille ici depuis janvier 2013

Coordinate, plan, and schedule approx. 50 of professional services employees (engineers) within:
o TEAM Region (Turkey, Emerging Africa and Middle East).
o South Africa
o Netherlands
o EMEA Practices (DPAD, ASD, and Source One)

Tasked with calendar managing multiple disciplines including technology implementation, partner and hybrid maintenance support.

Develop and forecast resource planning for current and incoming projects

Implementation Specialist II à Dell EMC
  • Egypte - Le Caire
  • août 2018 à août 2019

Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments

Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades

Implementation Specialist à Dell EMC
  • Egypte - Le Caire
  • avril 2016 à août 2018

Installation, Configuration, troubleshooting, upgrading and supporting EMC products and the integration of these products with Open Systems environments

Operational support to customers for implementations and management of EMC solutions. Working closely with the customer on EMC Best Practices; ensuring EMC solutions working as intended in the customer's environment.

Ensuring a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations, and upgrades

Éducation

Baccalauréat, Communication and Electronics
  • à Arab Academy for Science & Technology
  • juillet 2011

Specialties & Skills

Resource Management
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Planning
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Customer Service
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Electronics
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Science
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Organizational skills
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Problem Solving.
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Presentation skills
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Microsoft Office suite
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Troubleshooting
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Langues

Anglais
Expert
Arabe
Expert
Espagnol
Débutant

Formation et Diplômes

PowerProtect Cyber Recovery (Certificat)
Date de la formation:
December 2020
Expert - Implementation Engineer, NetWorker Version 7.0 (Certificat)
Date de la formation:
July 2020
Specialist - Technology Architect, Data Protection Version 1.0 (Certificat)
Date de la formation:
March 2019
Implementation Engineer, NetWorker Specialist Version 7.0 (EMCIE) (Certificat)
Date de la formation:
November 2016
Implementation Engineer, Avamar Specialist Version 7.0 (EMCIE) (Certificat)
Date de la formation:
February 2017
ISM Version 3 (EMCISA) (Certificat)
Date de la formation:
May 2016
Implementation Engineer, Data Domain Specialist Version 1.0 (EMCIE) (Certificat)
Date de la formation:
August 2016
ISM Version 2 (EMCISA) (Certificat)
Date de la formation:
November 2013
ITIL® FOUNDATION (Certificat)
Date de la formation:
May 2014