Muhammad Abdullah Umar

Key Account Manager at Aramex - Saudi Arabia

• Saudi Arabia - Dammam
• My current job since October 2019

 Identify, research, and develop future business development opportunities
 Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
 Keep Track of business environment dynamics, consumer insights and key trends in the industry
 Ensure delivery of quality customer service that is vital in growing a loyal clientele base.
 Lead initiatives with consumer-centric focus, creativity, and excellence in execution
 Analyze competitors’ performance and market trends to provide recommendations for brand development
 Brand and portfolio management, developing annual quarterly plans and delivering on key strategies with collaboration with the management.
 Resolve any issues and problems faced by customers and deal with complaints to maintain trust
 Play an integral part in generating new sales that will turn into long-lasting relationships.
 Setting payment collection goals and targets for the regions’ accounts.

Key Account Manager at Aramex - Saudi Arabia

• Saudi Arabia - Dammam
• My current job since September 2012

Senior Customer Account Manager at Aramex - Saudi Arabia

• Saudi Arabia - Dammam
• February 2015 to October 2019

 Manage customer’s Cargo inquiries, problems, requests and suggestions of Air, Sea and Land Freight.
 Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins
 Ensure healthy cash flow by supporting credit collection activities.
 Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities.
 Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues.
 Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage.
 Support the management in customer sales forecasting and setting sales objectives, in support of the overall channel objectives.
 Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
 Track and analyze existing accounts’ performance to support the development of new solutions for the customers and to create new account plans to achieve and exceed targets.
 Contribute to the development of new solutions based on customer needs, market dynamics, and best practices, and ensure proper implementation in coordination with all stakeholder
 Perform all aspects of the sales process and input & update all customer information utilizing CRM.


KPIs (key Performance Indicators)
 Revenue Growth of assigned Accounts
 Customer Acquisition
 Customer Satisfaction
 Customer Retention
 Reduce Leakage
 Cross Selling
 Up Selling
 Customer migration of supply chain / Delivery solutions
 Customer inquiries Resolved on time
 Escalations resolved on time

Customer Account Executive at Aramex - Saudi Arabia

• Saudi Arabia - Khobar
• September 2012 to January 2015

 Manage customer’s Cargo inquiries, problems, requests and suggestions of Air, Sea and Land Freight.
 Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins
 Ensure healthy cash flow by supporting credit collection activities.
 Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities.
 Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues.
 Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage.

Personal Banker Officer at MEEZAN Bank Limited

• Pakistan - Lahore
• June 2010 to May 2011

Retention of Customers
Cross Selling
Ensure Quality Services
Achieve Sales Target
Making Monthly, Quaterly and Annually Sales Report
Manage Sales Team
Deals with Customer Complaints in Accurate Manner
Building Strong Customer Relationship
Present and sell company products and services to current and potential clients
Arrange Sales Blitz
Prepare action plans and schedules to identify specific targets
Develop and maintain sales materials and current product knowledge

Customer Servive Officer at KASB Bank Limited

• Pakistan - Lahore
• December 2008 to June 2010

Coordination with other Branches
ATM Balancing
Home Remittance
Ensure Quality Services
Present and sell company products and services to current and potential clients
Reporting to Head Office and State Bank of Pakistan
Deals with customer complaints in accurate manner
Conduct customer Satisfaction Survey