IT Engagment Manager
Exceed IT Services
Total years of experience :13 years, 1 Months
• Provide professional project management for multimillion Microsoft based projects across simultaneous client engagements including but not limited to MS Sharepoint, MS Dynamics CRM, Enterprise Project Management EPM, BI Solutions, Unified Communication, Microsoft Identity Manager MIM, Active Directory and Exchange.
• Take the needs and challenges of a client and partner with them to formulate the delivery roadmap and project plans to support business strategies and goals.
• Become a trusted and valued partner of the client executives, project team and gain the confidence of the client's business stakeholders.
• Maintain, and deepen where possible, existing client relationships to yield continuing opportunities for the company.
• Apply Agile Software delivery practices to internal and external teams, and at times educating stakeholders and others involved while managing a project.
• Create and Manage release plans and be accountable for iteration planning and tracking.
• Assist the product owner with keeping the backlog groomed on VSO/JIRA.
• Ensure cross-team coordination and Maintain relevant metrics that help the team see how they are doing.
• Manage delivery scope, estimates, risks, and financials throughout the lifecycle of the project.
• Manage vendor relationships including negotiating and controlling contracts.
• Organize and chair Steering Committee meetings with client’s executives, capture potential risks / issues and identify options to mitigate these risks / issues in a timely manner to avoid negative impact on the project.
• Equip client’s executives with status updates and detailed project performance through earned value analysis, trend analysis, and Burndown Charts.
• Operate as the lead point of contact for any and all matters specific to assigned customer accounts.
• Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Partnering with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of their business goals.
• Support Sales Team with Business Development related to assigned accounts. Work closely with the Technical Leads and Architects during the phases of Deal Management from opportunity qualification up until deal closure through propose and proof stages; by assisting them with scoping, pricing, POC, …etc. and coordinating all-up to development of the Statement of Work.
• Design and propose added value services such as Technology Adoption Program during the Pre-Sale Stage to ensure deal closure.
• Executing projects on time as per design scope and schedule & within budget
• Successful delivery of Company projects with high customer satisfaction
• Conduct initiation meetings for assigned projects
• Build and approve the project plan for assigned projects
• Build and approve the communication plan for assigned projects
• Get assigned projects’ milestones & sign-off
• Meet deadlines for planned activities
• Assure resources are onsite and on-time for all assigned activities
• Initiate and control change requests for assigned projects
• Implementing System Center Projects
• Implementing Veeam Backup Solution
• Conducting Training related to System Center - Products ( SCCM -SCOM-SCSM-SCVVM) Outsourcing replacement “System admin”
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