Broker Relations Executive
Zurich Insurance Middle East S.A.L
Total years of experience :12 years, 10 Months
o Manages a portfolio of distributors that are of critical importance to a Business Unit. The distributors are demanding with specific needs and require a high frequency of interaction.
o Responsible for developing the commercial portfolio in accordance with business goals.
o Drives business development with distributors by identifying opportunities or issues and taking the necessary actions.
o Maintains close relationships with distributor stakeholders including effective communication of Zurich messages.
o Communicates distributor needs and issues to Zurich colleagues, e.g. In underwriting, risk engineering and claims, to enable execution of agreed plans.
o Supports and / or executes specific initiatives such as sales campaigns, feedback to improve service delivery etc.
o Monitors performance of assigned distributors against our expectations, identifies performance gaps, defines actions or make recommendations to Zurich leadership (e.g. termination of agreements).
o Works with sales and distribution leadership in driving development in the channel or with specific distribution partners.
o Responsible for the profitable provision of full placing and servicing which entails meeting clients’ needs, maintaining client loyalty and renewal, and encouraging business growth
o Determine the optimum strategy and structure for placing a risk. Place, Monitor, supervise and guide different types of insurance placements on a day-to-day basis.
o Set-up, co-ordinate and manage client and placement records.
o Responds in a timely and accurate manner to client and underwriter queries.
o Identifies and develops opportunities for account development to meet the client’s requirements.
o Achieve optimum profitability on individual client accounts
o Identify and manage client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage additional business
o Monitor and report development, trends and issues in the client relationship.
o Develops an insurance programme to meet the client’s needs and preferences
o Educate clients and manage client expectations through market, insurance and sector briefings
o Placing structure is appropriate to the insured’s operations; exposure and risk transfer goals
o All placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual and Market Reform
o Market presentations secure best possible terms for the client, with full material disclosure.
o Optimizes account profitability through client negotiation, efficient use of resources and account development.
o Clients receive a quality of service that adds value and no complaints over provision of service
o Investigates and resolves complaints and service failures
o Plan and co-ordinate renewal strategies
o Achieves retention targets through planned and coordinated account renewal
o Placement submissions are in accordance with Contract Certainty Code of Practice
o Ensures agreed payment terms, Premium Payment Warranties (PPW) etc are met and reconciling unallocated cash
o Ensures that correspondence, documents, statistics etc are retained on file in accordance with the company’s internal procedures
o Prepares monthly Divisional Management Information to accurately report, brokerage and fees, renewal lists/progress, late signings etc
o Maintains confidentiality in systems and procedures
o Assumed the executive role for the company including office management and overall operations supervision.
o Handling of different types of Insurance Coverage including Construction Projects, Contractor’s All Risks, Engineering, Machinery Breakdown, Business Interruption, Workmen Compensation, Property All Risks including Fire & Allied Perils, Liability including Public & Product Liability, Third Party Liability and Professional Indemnity, Medical Malpractice, Aviation, Marine & Cargo, Jewellers Block, Bankers Blankets Bond/ Electronic Computer Crime, Plastic Cards, Purchase Protection, IPO,
Performance & Surety Bonds, Directors & Officers, Group Life and Medical, Event Cancellation, War Risk & Terrorism Coverage.
o Develop overall account strategies and direct activities for existing clients
o Handling claims servicing & settlements
o Responsible of Closings for bound covers and Claims.
o Preparing quotations & issuing all types of policies for all types of risks.
o Preparing and following-up with monthly renewals.
o Preparing monthly income, budgeting, management report and premium and commission developments.
o Coming up & updating reports, statistical reports with variation between years, tracking portfolio, figures and strategy.
o Following-up with monthly payments with Clients, monthly premium payment warranties, between Insurance & Reinsurance Co.
o Helping in the handling of other activities including insurance tendering and Contract Insurance.
o Handling Reinsurance Placement.
o Helping in Risk Management Procedures.
o Responsible of the creation and management of a tailored electronic system.
Communicating to the General Manager (GM) work developments under the organization in a timely, brief concisely and effectively manner.
o Organizing the SOA and LOMA exams.
o Preparing Life Offers for Individuals, Groups and Brokers.
o Preparing illustrations for life offers & assisting in explaining to Agents the use of illustrations.
o Supporting the Actuary/ GM with other technical work, comparatives of rates tables i.e.: illustrations programs and statistical reports and CAGR’s calculations.
o Assisting in preparing rates for term and investment products.
o Monitoring Agents and preparing Total Annual Premium, Planned Annual Premium, Target Frequency, Riders Annually and Frequency for all policies sold by each Broker.
o Providing & collecting from Agents weekly reports.
o Preparing Agents Monthly Commission & Compensation.
o Following-up with monthly payments, renewals.
o Helping in motivating Agents (i.e: competition the highest sales will get a free trip).
o Preparing reports & Checklists for number of policies sold, Total Premium & Net Commission Earned.
o Producing high quality of power point charts for presentations
o Using power point extensively to prepare the GM’s presentations
o Ensuring compliance with safety requirements and passenger comfort during all stages of the flight, as per MEA guidelines
o Maintaining the highest level of hygiene among served products and serviceability of equipment used in the process
o Completing all required documentation