Sales Manager
ONE VIEW TRAVEL TECHNOLOGY
Total years of experience :16 years, 0 Months
Duties:
• Business Development and handling Key accounts
• Analyze sales pipelines and trends with senior management in order to forecast quarterly sales goals and quotas
• Developed & implemented sales plan for target market.
• Exceeding monthly sales quotas on a consistent basis. Builds ongoing relationships
• Motivate sales team & work with them to set and meet sales goals
• Evaluates and coaches other sales Managers to grow the sales market and increase customer satisfaction.
• Marketing B2B, B2C, B2E Platform, Mobile App and Online booking engine and NDC from IATA APIs of Airlines like EK, BA, LHG GROUP, G9, OS, XY, IB, SV, FZ, ETC.
• Solving Technical queries related to API’S of various Airlines, Hotel supplier, Car, Cruize, Insuance, etc, Providing Demo of Platform capabilities
• Dealing with suppliers like Hotelbeds, GTA, Tourico, Travco, GRN Connect, Priceline, Team America, Expedia, Totalstay, Jac travels, DOTW, Rentalcars, AIG, AXA, Oman Insurance, Tune Protect, Payment gateway like Payfort, NI, 3 GDS.
Duties:
As a Sr. Customer Sales and Service Agent & Team Leader :-
• As a Coach, Team Leaded upto 10 CSRs, Set up sales plan in order to achieve target.
• Motivate Sales staffs to meet & exceed company objectives & sales, preparing staff performance reports and supervising, assisting staff & solving customer complaints.
• Fare Quotes, Making new bookings, Issuing tickets, Amendments, Upgrades, Revalidations, Re-issues, Customer Loyalty programme Skywards Calls, miles calculations, Travel Agents Desk and assistance, Baggage Calls, Complaints.
As a Sales Inbound Tour Co-Ordinator(1 year):-
• Inbound Tour Co-ordinator with Arabian Adventures.
• Compute costs of travel, package tours, design and sell Group Packages
• Deal with various Hotels, negotiate best corporate hotel rates.
• Providing Visas, foreign currency rate details, travel insurance, car rental, Weather Conditions, local customs, restaurants, special events and points of interest.
• Prepare Itinarary for various groups, arranging tour packages for their visit to Dubai, Hotel, Land Arrangements, Tour Guides, Touristic attractions based on client’s Budget, close sale by obtaining client approval.
As a Sales Holiday Consultant (1.5 Years):-
• Outbound Holiday Consultant in Emirates Holidays
• Preparing Holidays, Travel Itinerary for Individuals and Groups along with Tickets, Hotels, Visas, Health and Insurances, passports, vaccinations, foreign currency, car rental, Weather Conditions, local customs, restaurants, point of interest.
• Prepare tentative plans and suitable alternatives, answer client objections, and close sale by obtaining client approval, Collecting payments, follow up.
As a Sales Agent Corporate-Dnata(1 year):-
• Establish new Corporate accounts, Maintain Existing & Identifying new opportunities
• Managing the sales process for new prospects, from initial contact through to closure.
• Proven record of achieving and exceeding sales targets.
• Maintained availability for addressing client issues queries and requirements.
Duties:
As A Corporate Sales agent:-
• Reservation and ticketing on Galileo. Arranging travel arrangements of staff also.
• Establish new Corporate accounts. Research and build relationships with new clients.
• Cold Calling, Present new products and services and enhance existing relationships
• Promote the businesses of Destination Management Companies, Tourism Boards & Hotels
As a Inbound and Outbound Tour Executive:-
• Compute costs of travel, accommodations, requested travel insurance coverage & package tours for Outbound Holidays covering 6 continents of the world & specializing in Europe, North America, Far East.Sold holidays & travel products to customers
• Dealing with Groups Mainly from Far-East Market for Inbound Tours and Groups Tours to Europe an America.
• Groups accommodated with Hotels, Visas, Tours, Guide, Transport, Travel Insurance, Meet and Greet, Restaurants and International Flight tickets.
Duties:
• Managing team of 5 staffs. Managing Trainning, operations, Sales & Accounts
• Outbound Domestic/International Holiday packages, Ticketing on Galileo, Tourism, Visas, Insurance, Health requirement of various countries.
• Generating new business, Attending existing customers, Negotiating Rates
• Booking rail, air, Land, hotel for domestic and international travel.
• Marketed company products through proper marketing channels
• BSP Reporting through accounts to IATA, Collections, Follow-ups for payment.
• Set up sales plan in order to archive sales target required by the company. Detailing sales action plan to ensure that the target will be achieved on a monthly, quarterly and annual basis.
• Awarded & Got License(One year valid) as Dubai Tour Guide by the Department of Tourism &
Commerce Marketing
Identify Customer needs & desires along with budget & schedule to select appropriate destinations, accommodations
& other travel plans.
Booking and ticketing for International & Domestic airlines in GALILEO software.
Customer service to provide day to day flights, ticketing & other information to customers.
Dealing mostly with Arabic customers & managing day to day activities, customer visit etc and reporting to
Managing Director
Providing information to customers to understand their accounts, checking status of their bank accounts, explaining
incurred fees and help customers with any issues, problems or queries.
As a customer service representative for 2 months in Loan Department, providing knowledge about Loan to
customer, their eligibility, documents requirements, salaries requirement, etc.
