Senior Asst. Manager
The Yokohama Rubber Co. Ltd
Total years of experience :16 years, 5 Months
Claim Handling - Claim Judgement, disposal, detailed analysis, and finding the scope of improvement.
Gathering Market Requirements - Understanding customer requirements through operation, scrap analysis, weight studies, etc. Specialized studies for OTR using V Box to find the actual operation severity (TKPH & Slope).
Tire Performance Monitoring - Conducting tire monitoring for development purposes and
Benchmark studies for user compatibility and product positioning.
Training - Improve & manage Technical Service structure through Service Engineer training and On Job training. Provide customized training for OEMs and end users.
Technical Reports - Make and present various reports to the top management for the best suitable products in the market.
Distributor Support - Provide required support for the distributor in handling customer queries, tender preparation, customer disputes, etc.
OEM Support - Regularly visit Major OEM distributors to keep up with their expectations from the tire manufacturer and ensure proper communication.
End User Support - Provide countermeasures and suggestions to improve tire performance and
operational efficiency.
Market Change Report - Report market changes to develop the new product requirement.
Handling Technical activities in markets of Saudi Arabia, Egypt, Sudan, Kuwait, Qatar, Bahrain, etc.
Alfardan is the sole distributor of Continental Tire in Qatar;
Handles warranty Management and Technical training.
Ensure to satisfy the warranty claim customers, whether it is an Acceptance or Rejection claim.
Ensure workshop safety to prevent accidents, injury or damage of property, to staff or customers.
Gathered market and customer information and identified new market and business opportunities.
Saud Bahwan LLC is one of the leading business houses in Oman in the Automotive sector. I was
assigned in the Toyota service division;
Establish clear communication with customers and staff to enhance job completion, quality and
develop customer confidence.
Ensure proper job distribution, control and follow-up so that work is done correctly and as per
schedule.
Maintain good shop floor efficiency for quick/timely vehicle delivery and profitability.
Depute for Service Manager in his absence for continuity of workshop operations.
Raise Warranty approvals & special orders for parts not available and follow up.
Prepare Insurance Estimation, Conduct insurance surveys with surveyors and follow-up for LPO.
Toyota distributor in North Kerala;
I joined as a Trainee. Over 3.5 years, I grew up from Trainee to Service Advisor and then promoted to
Team Leader front office.
Have been awarded Service Advisor Zonal Star in 2010 for achieving the highest CSI score.
Managed a team of Customer Service Advisers to deliver first-class professional customer service.
Ensured high-quality front-line service for a high level of efficiency and customer satisfaction.
Ensured coordination of technical jobs & warranty operations.