IT Manager
Royal University for Women
Total years of experience :23 years, 6 Months
Overall responsibility for ICT operations and infrastructure
IT-systems review
Systems documentation review
Knowledge transfer
Leading and managing the Problem Management process in IT-operations for application operation ERP.
Control the lifecycle of all problems
Effectively identify repeating incidents and eliminate them by workarounds until a root cause is identified
Minimize the impact of incidents that cannot be prevented
Liaising with third party suppliers to ensure Problem processes are delivered effectively according to SLAs and business requirements
Work closely with both internal and external entities in achieving goals and objectives
Coordinate operational resources and cross-functional teams to effectively manage Problems and Changes related to problem activities
Manage and coordinate changes related to problems
Lead internal Problem forum meetings
Manage projects related to Problems
Member of the (CAB) Change Advisor Board
Manage and lead change activities in IT-operations for the Swedish Pharmacy company (over 300 pharmacies around the country)
Hold CAB meetings
Analyze and approve IT-operation changes
Manage day-to-day support cases
Support end users to resolve PC hardware and software problems
Follow the SLA to close helpdesk tickets on time
Working with group development
Training group members using incident module in HP 6.1 Service Center
Manage day-to-day operations
Support end users to resolve PC hardware and software problems
Follow the SLA to close helpdesk tickets on time
Training employees to use different Internet services and specific programs
Teaching Internetworking courses
Teaching MS Office basics/advanced
ITIL Lifecycle Stream
ITIL Lifecycle stream
Master of Science in Engineering Thesis: Data Communication in Medical Informatics
Information Technology Infrastructure Library v3
MCSE Microsoft Certified System Engineer