Sales and Service Manager
MASHREQ BANK – EGYPT
Total years of experience :18 years, 11 Months
•Selling bank products to clients. Products might include CASA, Credit Cards, SME’s, Loans or all of these.
•Prospecting and identifying new leads and pitching to the clients.
•Assists the Branch Manager in performing management duties, which may include any or all of the following: interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions.
•Strategizing & implementing ways to achieve sales targets
•Participates in achievement of branch sales goals, and provides workflow direction to branch staff.
•Providing client service to existing customers. They are required to manage all aspects of customer relationships
•Applies selling techniques to open, develop and close sales; creates product interest; actively cross-sells products; actively pursues potential customers.
•Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed.
•Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Investments, Private Banking and Small Business).
•Employ BB&T supported service processes to ensure high-level of client service by performing basic client service maintenance (e.g. Account reconciliation, address changes, stop payments, account closings, transfer, processing check orders).
•Adhere to internal controls, operational procedures and risk management policies.
•Perform basic teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds.
•Perform more complex transactions, with assistance as necessary.
•Work with Area Operations consultants and Market Leaders for staffing needs to include goal setting, performance reviews, and ratings.
•Responsible for the origination of Retail loans.
•Achieves own and team's sales targets and objectives.
•Leads, motivates, guides and manages the Direct Sales Team.
•Provide training and guidance to team members as necessary and manage day to day activities of my team.
•Works on new ideas to reduce attritions.
•Analyze retail and commercial portfolio and furnish the management with complete monthly report with details of monthly bank-buy outs, disbursements, deviations, decline cases (loans/credit cards).
•Creates new relations and exploits the opportunities to bring fresh sales officers to achieve targets.
•Assisting in sales operations and maximizing the sales of my team by opening new sales channels with the existing and new customers.
Key Achievements:
•Achieving 152% of target in 2012 in spite of political crisis.
•Breaking into the military and police sector as well as bankers class.
•Reporting directly to Sales Manager
•Lead and supervise Area Retail Team to achieve target sales figures on a monthly basis.
•Market consumer products to multinational organizations to increase the Bank’s portfolio and authorized to open corporate accounts (payroll).
•Perform Market research, identification of the prospective customer base, Lead generation, follow-ups & customer requirements analysis leading to a fruitful closure of business.
•Work as a team member to achieve the team target.
Key Achievements:
•Achieved target of RBG products.
•Increase the bank portfolio in bankers and education Loans.
•Achieved target of RBG products.
•Direct Sales credit cards and personal loans for new customers.
•Issue secured Credit card.
•Follow up all the cases with CM.
•Conducting continuous programs of lead generation activities.
•Handle customers claims with the team members and the bank.
•Establishing and maintaining a good business relationship with customers.
•Check outgoing applications of loans and credit cards
•Achieved target of RBG products.
•Issuing Auto Loans and credit cards for new customers.
•Pitching for new cases at the showrooms.
•Selling Credit card secured and unsecured.
•Followup all cases with showrooms.
•Follow up all cases with CM.
•Conducting continuous programs of lead generation activities.
•Establishing and maintaining a good business relationship with the customers.
•Work as a team member to achieve the team target.
•Check outgoing applications of loans and credit cards.
•Fully adhere to all operational procedures with regards to travel, immigration and safety regulations.
•identify and meet the stranded and special service requirements of the passengers at check in, transfer desk, special service and boarding gates by adhering to the service standards and the procedures so that the passengers can be handled in a friendly and efficient manner.
•Provide a proactive service to passengers prior to check in such as managing queues, removing old baggage tags handling denied boarding passengers, helping families identifying those with special needs.
•Initiate boarding at the gates following laid down boarding priorities announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure for all flights.
•Deliver efficient service at the transfer desk for arriving passengers who are connected to other airline by verifying their baggage details prior to checking in and issuing boarding cards and meal vouchers where appropriate so that the transfer passenger are processed expeditiously.
•Ascertain the handling requirements of various categories of passengers (unaccompanied minors, wheel chair and incapacitated).