Service Supervisor
Gulf Countries and Yemen, for Proctor & Gamble projec
مجموع سنوات الخبرة :3 years, 8 أشهر
Manage, train, and guide call center agents to execute their tasks.
Monitor agents and calculate call center performance.
Implement and analyze reports.
Answer inbound and outbound calls as well as assist customers who have specific inquiries or
complaints.
Handling multi comprehensive projects (Economic City
Formulation and implementation of HR Policies, processes and systems covering all areas such as
employees’ development, talent management, rewards, performance, and HR business partnering.
* Prepare promotion request by evaluating the employees.
* Building the (Core Competencies).
* Design, implement and manage salary classification and compensation programs
* Conduct analysis of compensation and benefits within a company.
* Assist on prepare occupational classifications, job descriptions, and salary scale.
* Oversee competitive analysis, merit increases and salary structure.
* Develop job descriptions for various positions and determine appropriate base pay.
* Advice on salary increase requests.
* Offering discounts to employees.
2016
* Participate in strategic and practical plans to address HR issues
* Assist in the development and integration of policies
* Provide advice and recommendation to HR personnel for resolution of daily issues
* Conduct research through various methods(data collection, surveys etc.) to identify a problematic
situation or find the cause
* Devise plans and techniques to drive change and culture management
* Apply project resources according to the approved project plan.
* Track and report on progress to plan.
* Review systems and processes and make modification to address issues.
* Give clear directions and instruction to both team members and stakeholders with regards to external
factors, to enable them carryout their duties effectively.
by Using SAP HR System:-
* Employee profile.
* Create vacant position.
* Vacant position report.
* Request Annual leave.
* Quota overview.
* Warning letter.
* Wage statement with HR forms.
* Personal Action (hiring, transfer, promotion, termination and retired).
* Create HR offer letter.
* Housing allowance process.
OTHER RESPONSIBILITIES:
* Supervision, following up, controlling the work procedure & develop employees skills.
* Following up all medical insurance cases.
* Medical insurance cards issue, delete and add all co employees.
* Employees’ medical payment.
* Attend the recruitment exhibitions.
* Implementing HR Report. (Weekly, monthly, delay).
RECRUITMENT:
* Advise BU/Dept. heads, interview panel members & candidates on the recruitment process, terms
and conditions of employment.
* To conduct a Job briefing session to understand the nature of the role, position specification and all
selection criteria of the vacant position with BU/Dept. head.
* To advertise the vacant position internally in order to identify the availability of any qualified
candidates within Binzagr Co. and publish external advertisements through the company sourcing
channels.
* To source and screen applicants through the agreed selection criteria during the Job briefing session
with BU/Dept.
* To conduct phone screening and at least two pre-employment reference checks using the Phone
Screening & interviewing form.
* To conduct HR interview and provide feedback using the Phone Screening & interviewing Form.
* To send shortlist of selected candidates to the BU/Dept head.
* To attend the technical interview with the BU/Dept. head.
* To negotiate the job offer and prepare final written offer to the selected candidate.
* To complete and gain appropriate approvals for the HAF “Hiring Application Form”.
* To complete the Bank Account Information Form & the Female Employee Undertaking form by the
candidate.
* Upon successful results forward candidates documents to the Onboarding Team.
* To update and send the recruitment report to the Recruitment Manager weekly basis.
with GPA
EDUCATION