Site agent in serco dubai metro health care city
Metro
Total years of experience :2 years, 10 Months
2011-2011 dec
Site agent in serco dubai metro health care city.
Metro ambassador in Khalid bin waleed
Resposbility: ❖ Customer care and customer service showing people direction and serving them as per procedure, making customer to feel safe when travelling with dubai metro.
❖ Sales and marketing.
❖ Giving information that customer requires and making them know why they should use metro and not air bus at a convenient way possible.
Conflict management: Management o conflict living both party at winning side both team in positive way and as fast as I could to manage time.
Security in rashindiya serco dubai metro main office
RESPONSIBILITY: ➢ Public relationship
➢, Access control,
➢ Ptw ppe checking, Emergency/Incident management
➢, Crowd control, Evacuation plan/Procedure.
➢ Customer care, store kepper,
➢ Conducting search according to u.a.e rules
➢ Partrolling, security checklist, hand over.
➢ Conflict management.
2009-2010 As supervisor in thika municipal council
Duty: Managing thika home and to make sure rules and regulations are well followed by both workers and children.
Clearing and forwarding in sub-company at jomo Kenyatta airport, and kilindini port
Duty:checking for the bomb, metal detecting eg guns and any other weapons.
: Clearing of luggages in container and plane cargo from different part of world.
: Checking the carrier document and stamping for proper clearance with gate pass.
2008-2009: public relationship in Thika municipal council
Duty;Interrupting with different people from different country to know their problem and solve them, living them at their satisfaction.
Understanding their problems as customer care and to find the best way possible, coming up with solution as fast as I could and giving the best.
➢ Jamhuri primary school [K.C.P.E] ➢ Broadway high school [K.C.S.E] ➢ Thika technical training institute. ➢ Computer studies I.T certificate, customer care certificate. PROFESSIONAL QUARIFICATION Serco dubai metro certificate: ➢ Operating station machine and equipment/Depot ware house with train. ➢ Ambassador certificate: serco dubai metro. ➢ Computer skills I.T certificate. ➢ Percussion skill certificate. ➢ Congress Award science and technology Certificate. ➢ Basic security certificate. ➢ Fire fighiting/preventing crime /first aid. CAREER INFORMATION Always to give my best at professional occupation with opputunity to advance and promotion chances.living my customers at their expectation level, making them come tomorrow for I know customers they are the boss at any job thus deserving best from me, I studied I.T due to the technology we have in the market and best is to hurry and quickest the movement.at any time of all chances of job information and give the best news.