Temorary -Commercial Operations
Titan Aviation Solution
Total years of experience :6 years, 11 Months
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as need
• Perform book-keeping and management of office files.
• Maintain business contact database of potential clients and business partner.
• Greet and welcome customers to build strong relationship.
• Schedule weekly staff meeting.
• Assist in creating and emailing monthly newsletter to clients.
• Perform travel arrangements, events planning/coordination, and other related activities.
• Fuel: - Discussing with our specialists we provide competitive fuel price quotations for any location worldwide, based on accurate and current prices.
• Global Ground Handling: - We offer "On Demand" worldwide ground handling through our network of handling agents, FBOs and representatives. We take care of our customers' ground handling services from landing to take off, from crew and passenger transit through customs and immigration to itinerary planning.
• Global Permits:-. Rapidly obtaining Over-Flight and Landing Permit. Remaining in constant contact through our global representatives. Liaising with Civil Aviation Authorities. Providing customers with valid updated permits. Ensuring flight plans are on schedule
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint Excel, Access, etc., to produce correspondence and documents and maintain presentation records, spreadsheets and databases. Devising and maintaining office systems. Booking rooms and conference facilities
• To Provide all necessary information to passengers and make their
Journey easier and comfortable
• Welcome Passengers and Handling help desk counter
• Carry out check-in, boarding and disembarkation procedures
• Ensure the safety of the passenger.
• Answerable to all the enquires the customer race.
• Assist the passenger till the time they are in the airport.
• Customs & Immigration clearance
• Baggage Clearance in arrival
• Passenger Services and check in
• Facilities Boarding and Deplaning.
• Customer Services and Handling problems.
• Agent Requirements and Emigrations Duties
• Ramps Services
• If needed Accompany passengers to the boarding gate on departure or handover to receiving party on arrival
• Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work.
• Develop and communicate departmental strategies and goals
• Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
• Perform other duties as assigned. Serve as “manager on duty” as required
• Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.
• Setup and coordinate meetings and conferences.
• Selecting right person for right job
• Maintain organization of books and magazine
• Facilitate and check examinations of applicants
• Schedule applicant for interviews
• Call applicants for Schedule of interviews
• Do background checking for applicants for the final interview
• Coordinate and plan all Resort events from preparation to evaluation
• Other duties as assigned
• Revering and Booking Tickets & advising about the best offers • Check-in and Security check of passengers • Operation –Permits, Ground Handlings, Security, Services. • Escort boarding and disembarking passengers as per the procedure • Flight Operations • Customer Service
Computer office Tools
Staffing, Quality Management, Managing Processes, Organization, Coaching, Communication Processes, Disciplining Employees, Motivating Others, Promoting Process Improvement, Reporting Skills
