Technical solution Project Manager
EMC Software India Ltd
Total years of experience :20 years, 5 Months
Project Manager for managing SAN/NAS Refresh programs from India COE.
Toronto Symmetrix storage frame migration-Involves SAN migration of 56 servers (Solaris/Linux /VMware ESX hosts) from Old Symmetrix frame (DMX4) to new Frame (Vmax).This involves production and pre-production environments using OR and SRDF.
Plano SAN Refresh Program-Migration of SAN switch infrastructure in Plano from legacy SAN switches to New SAN switch environment and decommission of old SAN switches. This effected 308 servers production and pre-production network.
Warren Milford SAN/NAS migration-SAN Migration from Old Frame(VMAX/Celerra) to new Frame(VMAX/Isilon) involving 203 hosts in production and pre-production environment using OR, VPLEX and Rsync.
CREC TcAE Frame andBUR Refresh-The following activities were completed
•Migration of SAN and NAS host from DMX and Celerra to VNX-5300.
•Migration from Old SAN switches to new SAN switches.
•Migrate backup solution for DMX2000 SAN hosts and NAS hosts from TSM to Networker and decommissioning of Old Infrastructure (Celerra/Symmetrix/Brocade switches/BUR TSM).
•Upgrade BUR server to Networker 8.0
•Replacement of existing 1 GB network interfaces with 10 GB network interfaces in CREC VNX-5300 and moving Production and BUR environment from 1GB to 10 GB.
Coordinate with multiple vendors-Hewlett Packard, and TCS for Project completion
Project Manager for managing SAN migration, Switch Refresh programs from Bangalore ODC.
SAN Refresh Program- Migration of SAN switch infrastructure at Production data center from legacy SAN switches to New SAN switch environment.
Project Manager for managing (end to end) complex Client facing IT Infrastructure projects (Datacenter consolidation/Office moves and IP Telephony-VOIP readiness program) from offshore Development Center (Bangalore, India) and Onsite(Danbury, US). The Project is divided in to two phases -Phase 0 (Budgeting) and Phase 1(implementation).Phase 0 involves Reviewing the requirements with the customers, discussing with the vendors for costing (RFQ) and Engineering Teams to size the requirements(Network Diagrams, Server specification, Floor layouts). Engineering Teams involves are Wintel, Network, Voice and Desktop Teams. Phase 1 involves ordering the equipments, installing the devices and performing the migration(network, server..etc)
.Project involves setting up office infrastructure-Network, servers(Datacenter), cabling and Communication.
.The Job requirement involves coordinating with various vendors-Comm-Works (Cabling), NWN (Network Devices), AT&T(T1/DSL/POTS lines), UPS and Dell(servers).
•Support and Lead a team of forty level 1 and two subject matter experts in Technical Support for Laptops, Desktops, Printers, Scanners, Fax and cameras in voice and E-mail .
•Involved in transitioning the complete Service desk from Onsite to Offshore and stabilizing the process.
•Weekly review with client on SLA parameters.
•Maintain all Project Logs (Daily, Risk and Issue Logs).
•Collate information for Weekly Highlights and other project reports.
•Drill down analysis of the top issues and unresolved issues faced.
•Manage the induction process for new hires.
•Resource Allocation & Utilization forecasting
•Active involvement in Technical Escalations of the Service Tickets and manage the Team’s metrics in terms of CSAT/TPR/FCR/AHT etc.
•Manage Training and development of the new hire batches.
•Research and development on unresolved issues and provide the best possible resolution within defined TAT.
•Analyze team/project data for improvement of the process and effective management of the resources.
•Participation in conference calls with client for Technical/Process and quality related discussions.
•To troubleshoot all kinds of technical and procedural problems related to HP printing and imaging products for
•US customers.
•Responsible for the team C-sat scores, Issue Resolution, Case closure.
•Root cause analysis of Dissatisfied surveys.
•Training need identification for agents.
•Break Management.
•Training agents on Process and Technical updates.
•Technical Monitoring and providing feedback to first level agents.
B.E in mechanical engineering from VTU.