Head of IT
Kramp, Varsseveld
Total years of experience :24 years, 9 Months
Head of IT, Kramp, Varsseveld Nov 2013 - Present
Kramp is a fast growing E-commerce business, mainly is agriculture goods. The company operates in total Europe.
* Overseeing development of a long-term strategy, architecture and operations of overall IT environment related services while maintaining strong work relations with business units.
* Managing the IT department with 100 staff members and an operations budget of €15M.
* Ensuring enhancement of total Kramp production environment performance and stability with limited cost increase.
* Developing and utilising generic applications properly and E-commerce specific
* Formulating and implementing security and sourcing policies.
* Administering personal staff development, total ICT infrastructure budget and IT supplier performance based on the contracts, standards and agreed architecture.
* Responsible for successful recovery of all IT audit findings.
* Accountable for ensuring business continuity measurements.
Achievements
* Played a focal role in significantly reducing high-impact business incidents.
* Instrumental in the development and implementation of a professional IT organization.
Head of Global Transaction Services, Royal Bank Of Scotland (RBS), Amsterdam Jul 2008 - Dec 2009
* Managed IT development and operations for RBS Global Transaction Systems.
* Administered a staff of 40 members and a budget of €65M.
* Enabled integration of the transaction systems with the RBS system and client base; integration with the RBS organisation in off shoring IT development initiatives.
* Strove towards maintaining a stable production environment against reduced costs.
* Oversaw stability and performance of the production infrastructure.
* Ensured defined Service Level Agreements (SLAs) were met.
* Supervised vendors' performance on the basis of multi-vendor model and handled IT budgets (Capex and Opex)
Achievement
* Steered transformation of global service delivery organisation, including all required staffing, processes and procedures.
Head of Global Service Delivery, Transaction Banking, ABN-Amro, Amsterdam Sep 2005 - Jul 2008
ABN-Amro, formally known as the largest wholesale bank of the Netherlands, aimed for the number 5 position on a global level.
* Successfully handled all the transaction banking IT operations.
* Efficiently handled service delivery department comprising of 20 members and a budget of €189M.
* Responsible for preventing client impact due to incidents.
* Enhanced operational efficiency of on-line transaction system (AOL)
* Managed SLAs, vendor activities and operational budgets.
Achievements
* Instrumental in decreasing frequency of high-impact business incidents by 40% within budget.
* Effectively implemented appropriate measures to develop positive relations with stakeholders involving back office and business personnel and vendors.
Client Delivery Manager, Business Unit Netherlands (BU-NL), ABN-Amro, Amsterdam Dec 2003 - Sep 2005
* Responsible for ensuring IT delivery to the BU-NL. Also administered 'Internet Banking' services from the web portal to back-office systems.
* Oversaw the cash and trade department, consisting of 150 FTEs with an operations budget of €80M.
* Ensured attainment of all business needs by executing development projects and enabling a stable production environment.
* Ascertained timely delivery of IT services on the running applications/infrastructure, developed new functionalities and resolved all arising audit issues.
Achievements
* Ensured smooth execution of project within defined timeframes and budget.
* Acted as 'tower lead' in the outsourcing initiative (Harvest/Symphony)
Head of IT Product Management, BU-NL, ABN-Amro, Amsterdam Feb 2002 - Dec 2003
* Supervised product management department and supervised 30 FTEs with an operations budget of €5M.
* Played a pivotal role in developing and implementing SLA structure within IT Netherlands.
* Updated the management on departmental performance and financial aspects of the agreed SLAs.
Achievement
* Efficiently devised SLA methodology, including procedures and processes, and ensured its implementation. The methodology was subsequently used on a global level.
Business Manager Networks, BU-NL, ABN-Amro, Amsterdam May 2000 - Feb 2002
* Successfully handled the networks department with 80 FTEs and a budget of €40M.
* Efficiently implemented network (data @ telephony) projects and ran a stable network environment leading to accomplishment of defined business requirements and objectives.
* Accountable for managing the BU-NL network performance.
Achievement
* Successfully steered the implementation of the BU-NL 'Internet gateway' and VoIP data services.
EARLIER CAREER
Unit Manager/Project Manager, KPN, Den Hague MMM 1998 - May 2000
Senior Account/Project Manager, KPN, Den Hague MMM 1992 - MMM 1998
Location Manager, Datelnet Services BV, Utrecht MMM 1989 - MMM 1992
Management Trainee/Head of Infra Planning Region Utrecht, PTT Telecom, Utrecht MMM 1986 - MMM 1989
Master's Degree in Business IT Technology, Middlesex University, UK MMM 1996 - MMM 1998
BA (H.T.S.) Process Automation, HTS Utrecht MMM 1981 - MMM 1986
Ship engineer, Nautical College Engineering, Terschelling, Netherlands MMM 1976 - MMM 1980