mahmoud alkhoori

• Quality Assurance Officer Union National Bank •Asking random staff for their satisfaction of our services to analyze data •Understanding the staff/customers issue •Updating line manger’s tasks
•Interpret and implement quality assurance standards
•Investigate customer complaints and non-conformance issues, doing a monthly satisfaction report/survey
• Analyze data to identify areas for improvement in the quality system
• Prepare reports to communicate outcomes of quality activities
• Collect and compile statistical quality data
Employee Wellbeing Officer (HR) Union National Bank
• Support UNB cultural transformation journey through effective environment in the engagement initiatives
• Find the best deals for UNB Employee Wellbeing and Negotiate with corporate partners
• Assist in the day to day responsibilities related to employee engagement
• Utilize the communication tools inside the organization and support happiness and positive culture