Operations Manager
TECH BIZ SOLUTIONS
مجموع سنوات الخبرة :18 years, 1 أشهر
Operations
As an Operations Manager role at Tech Biz, got the opportunity to be part of diverse team to look after the whole aspects of business and responsibility to supervise the overall company operation which start from planning, policy development, budgeting, international sourcing, branding, logistical coordination including customs clearance, inventory management, recruitment, business development, project management, customer relationship management, supplier management, digital marketing planning, research and development on new ideas and products, and Management accounting with overhead controls by closely working with team members reporting to me.
Key Responsibilities:
* Developing vision, mission, and key performance indicators for each team and members.
* Developing budgetary and sales targets, and achieve through motivating and staff developments. Closely
monitoring the consistency of achievements and surpassing Key Performance Indicators.
* Reporting to Managing Director with the responsibility of overall Operation and Resources management.
* Controlling management accounts with attention to essential criteria for net profit, including sales and over heads.
* Monitoring and controlling customer care, effective planning, staff training and development, organization and
time management.
* Training the supervisory level staffs to create their own successful and productive team and become effective
team leaders.
* Maximizing every sales opportunity by promoting the highest standards of customer service, recognizing potential
development, and training opportunities.
* Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet.
BUSINESS EXPERTISE:
IT SOLUTIONS
DIGITAL SIGNAGE
QUEUE MANAGEMENT
INFORMATION KIOSK, LED WALLS
CUSTOMER FEEDBACK SYSTEM
CCTV SECURITY BIO-METRIC DEVICES
POINT OF SALE
VEHICLE MANAGEMENT SYSTEM (GPS)
As a Business Development Manager, I had the opportunity closely work with clients to enhance the relationship and retain them by providing timely issue based solutions as a leadership representative; Working closely with Project Managers and Senior MEP Engineers to prepare the estimation, tender documents, and fixing the pricing for bidding and finding the solutions for technical concerns of our client; Work closely with marketing staff in participating Vendor introduction meeting, presenting and ensuring that prequalification are timely met to enter in vendor list; Negotiating with clients and make the deal; Bi weekly meeting with Chairman and Management to debrief the progress of existing projects, forecasts, and trends; Participate in internal and external client debriefs; Market research on competitors and identify, develop the company’s USP (Unique Selling Proposition)’s; Work closely with consultants, lead generators and attend exhibitions to represent the company in the market and to get the lead for new projects; Track and follow-up on projects to help in meeting the targets by exceeding the customers expectation; Mentoring and giving training to business development executives and other internal staff who represent the company in the best light; Research and develop company’s people and capabilities to find out the new opportunities to capitalize the market.
OE Specialist role included Developing Processes and Standards; Developing the blue language for OE Processes; MSP Assessment of all the Process; Annual review of all the process; Coordinating the corporate OE Audit; Facilitate the OE Leadership Team Meetings; Develop OE Competency trainings in coordination with Chevron corporate and HSE; Review and update the PMP (Performance Management Plan), PDP/IDP (Personal development plan) for employees; Training Need Analysis, Coordinate with Corporate Trainers, Developing the training materials, Maintaining the Training Metrics, Conduct the Pulse Surveys, 360 Degree feedback reviews for the trainer and trainees, Developing and conducting of Induction Trainings for OE Processes new Sponsors & Advisors and SMEs; Work with T&D to finalize the training calendar for the each quarter; Performance Assessment and Benchmarking with the other SBUs; Performance evaluation and Quality Assurance of the trainers; Facilitating Steering Team Meeting for Behavior Based Safety; Incident Management System Analysis, Incident and Injury Free Culture (IIF); OE Culture and provide expert support for all the below listed Operational Excellence processes.
* Management of Organizational
Change.
* OE Competency Development.
* Organizational Discipline. * Leadership Accountability
* Compliance Assurance. * Emergency Management.
* Contractor HES Management. * Fitness for Duty.
* Incident Investigation and Reporting. * Community Services and Outreach.
* Motor Vehicle Safety. * Managing Safe Work.
Development and coordination of departmental wise goals and objectives as well as recommend and assist in the development and implementation of updated systems, policies and procedures.
Implemented Competency Mapping, Performance Appraisal, HR Policy Guide, Performers Certificate, Training Need Analysis at Qixo.
Recruitment of ITES
Compensation and Payroll Administration
Performance Appraisal
Employee Welfare Activities
Conducted a research for ONIDA Company, to understand the customer’s preferred promotion for soccer world cup 2006. ONIDA implemented the suggestion for their World Cup TV promotions. Conducted a research on the topic “Evaluation of winning factors of consumer durable product companies” with reference to ONIDA Television. Conducted a research on the topic “Analyzing various aspects of sales and its impact on sales performance” with reference to ONIDA (MIRC Electronics). Conducted “Organizational study for improved performance” for FORTUNE ELASTOMERS (p) ltd. Conducted a project on “Consumer Perception & Taste Preferences towards the Ice Creams, with reference to AMUL ICE CREAMS” (BBM Project). Participated in National level management fests, Marketing & HR conferences. Participated in workshops on Communication skills, Personality Development and Team Building.