Customer Relationship Officer
HTLC Property Management
Total years of experience :14 years, 11 Months
Part-Time/Freelancer Relationship Officer looking for Full-Time Career - Immediate Joiner.
I have a driving license and am currently in Dubai with a residency visa.
• Reach out to potential customers via telephone, email, and in-person inquiries, negotiate, and prepare contracts with clients based on the budget.
• Collect data and perform customer needs analysis to accommodate them based on choice.
• Perform research to uncover potential target areas and easy transportation, markets, and industries.
• Create reports and presentations detailing business development activities to represent the company and promote products at conferences and industry events.
• Negotiate, prepare and sign contracts with clients.
*1-Year Project EGY-UAE*
Client Relationship Management for Commercial, Holiday Homes, Vacations of Owners Association:
* Scheduling meetings, and conducting the units' viewings.
* Leading the negotiations to close the deals after acquiring clients.
* Converting the qualified leads for retail based on clients' requirements.
* Recommending improvements to assist OA in improving the amenity of their communities.
* Administering, maintaining, and controlling the community for the benefit of the owners and residents.
* Decreased operating costs by 15% by implementing cost control procedures.
* Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
* Preparing, reviewing, and presenting annual Operating and Capital Expenditure budgets and monitoring performance vs projection.
* Addressing tenant complaints and inspecting vacated units and ensuring quality control standards are consistently met.
* Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services through SLA and monitoring KPIs.
* Monitoring payment of accounts and outgoings and generally approving the disbursement of money on behalf of the community.
Property Management:
*Building a pipeline of new businesses while actively maintaining relationships with established current tenants.
*Conducting field inspections of assigned property management projects to ensure compliance with the landlord' Policies.
*Meetings with stakeholders to optimize costs and initiate operational cost savings.
*Preparing periodic site reports with respect to the Property Management activities and achievements.
*Maintaining oversight of property inventories and furniture/fitting conditions and life spans.
*Assisting with the management of contractors involved with substantial renovation or repair projects and undertakes pre and post-surveys of works completed to ensure an acceptable standard is delivered.
Leasing and Renewals:
*Preparing and proofreading real estate documents, from leases to closing contracts.
*Managing rental properties including negotiation and monitoring of rental income for residential and commercial properties & employees' housing.
*Staying updated with the relevant Quality, Environmental, Safety, and Occupational Health Policies, Manuals, and Procedures in place.
*Preparing facilities maintenance schedules and communicating them to the team.
Facility Management:
*Conducting regular site visits to align with the facilities' team and get quotation reports.
*Supervising property maintenance including building repairs and enhancements, storage management, etc.
*Managing, supervising, and coordinating with the technical team (cleaning, plumbing, maintenance, etc.).
*Following up to get facilities maintenance schedules.
*Searching and estimating design costs including equipment, installation, labor, materials, preparation, and other related costs.
*Creating and managing criteria and performance specifications for facilities and equipment required to meet unique operating requirements and building safety codes.
*Ensuring proper maintenance of all machines and equipment to avoid downtime and ensure all safety equipment is in good order at all times.
*Present properties through the virtual tour and provided amenities to customers and delivery of fit-out process.
*Advertise available properties using a variety of media and promoting materials to create leads.
*Achieved the highest lead conversion rate in the last 5 months.
*Determine the needs, living standards, and economic viability of prospective customers.
*Confirm rental application data, and personal references and stay knowledgeable of the property market status.
*Negotiate leasing terms and conditions and close deals and set a new benchmark.
*Ensure proper maintenance and inspect properties periodically.
*Review SLA to ensure targets and activities areas required for Asset Management and to review Facility Management's performance.
*Collect application fees, security deposits, and rent payments and coordinate property maintenance.
*Follow up on contract renewals, Ejari Certificates, and Move In/Out Procedures and make sure all utilities are connected for the keys' handover.
*Arrange with Property Management for the NOC for various activities done by tenants inside the communities.
*Establish rapport with tenants and provide personalized service to meet our quality standards.
*Monitor use of community facilities, including play areas, swimming pools, and fitness centers.
Sales
*Administrated a new marketing channel by selling online; using the company website (E-Commerce).
*Managed a $350, 000 stock, with a 15% reduction of costs, over two years by local suppliers.
*Assisted an average of 180 customers per day in finding or selecting items, and provided recommendations that generated up to $8K in additional revenue.
*Prepared monthly reports to be submitted to higher management reflecting 40% better performance.
*Organized staff schedules and assisted sales staff in achieving an extra 10% of their targets monthly.
Operations
*Formulated pricing policies, determined coupons, worked on store display to ensure pricing is correct and ensured merchandise is always enough and ready to be displayed.
*Kept up with fluctuating demand and supply; analyzed financial and operating statements for profitability ratios.
*Ensured promotions are within the company's standards and utilized tools for data analysis, record sales figures, and forwarded planning while monitoring local competitors.
Customer Service
*Resolved all customers' issues and developed professional relationships with all customers.
*Developed long-lasting, trusted advisor relationships with clients.
*Improved customer service experience to create engaged customers and facilitate their needs by developing our service procedures, policies, and standards.
Personnel Management
*Evaluated sales team's job performance and maintained harmony among workers.
*Trained 2 new employees, ensuring they maintain fastidious attention to detail to handle, sort, and maintain stock; using Microsoft Dynamics Navision for compliance with established procedures.
*Conducted monthly performance appraisals for the entire team for adherence and enhancement plans for staff with less than adequate performance.
Logistics
*Improved activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipments.
*Inspected material handling equipment for defects and notified maintenance personnel or contacts outside the service facility for repair.
*Ensured the quality of incoming and outgoing shipping and safety procedures are being followed with accuracy, completeness, and condition of shipments, to safely keep company funds.
*Resolved problems by clarifying issues; research and explore answers and alternative solutions that helped in 30% of the cases.
*Implemented solutions by taking responsibility of solving or escalate unresolved problems on spot.
*Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
*Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.
*Kept equipment operational by following established procedures; reporting malfunctions.
* Set the events and organize workshops for writers with making sure of all arrangements.
* Documented events in pictures and videos and managed Facebook page.
* Established a Database as an alternative system to control all books in the branch making sure their
stock's quantity, also to be used in training my colleagues.
* Trained the newcomers on how to deal with the customer using their best skills.
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