Shanaz Mohamed, Account Manager (Sales/ Marketing/ Business Development)

Shanaz Mohamed

Account Manager (Sales/ Marketing/ Business Development)

Hirdaramani

Location
Sri Lanka - Dehiwala-Mount Lavinia
Education
Master's degree, MSc in International Business
Experience
13 years, 11 Months

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Work Experience

Total years of experience :13 years, 11 Months

Account Manager (Sales/ Marketing/ Business Development) at Hirdaramani
  • Sri Lanka
  • My current job since January 2012

Handling corporate clients,
Managing Key Accounts,
Identifying new leads,
Building the rapport with customers to increase sales,
Acheive the sales targets
Follow up on the leads, payments and after sales

Stock controller & Customer service assitant at Shell UK Direct
  • United Kingdom - London
  • March 2010 to October 2011

Merchandising,
Cash handling,
Handling refunds and exchanges,
Stock controlling and maintaining a high level of customer service and store standards at all time.

Retail Operative Assistant at Primark Oxford street
  • United Kingdom - London
  • September 2010 to April 2011

Resolving customer queries,
Maintaining the shop floor at all times
Maintaing the stock level in the storage department
Providing excellent customer service.
Handling the Cash/Tills

Education

Master's degree, MSc in International Business
  • at University of Hertfordshire (UK)
  • November 2011

I have completed my MSc in international business. Some of the main modules were Corporate social responsibilty, Global economics, Effective manager, International Trade. etc.. My dissertation was on Human Resource and my topic was "An analysis of challenges and barriers of managerial turnover and retaining managerial employees in the carbonated soft drink industry in Sri Lanka"

Bachelor's degree, BA(hons) in Business Administration
  • at Asia Pacific Institute of information Technology( Staffordshire University, UK)
  • October 2009

I completed my degree in Business Administration BA(hons) with second class honors. My dissertation topic was on " A study of relationship between expatriate leadership styles and employee job satisfaction" I got a first class for my dissertation.

Specialties & Skills

Microsoft Office
Report Writing
Customer Service
Marketing Management
Marketing Research
Business Development
Customer Service
Sports and Team work
Marketing
Customer relationship & Follow ups

Languages

English
Expert
Tamil
Expert
Malayalam
Expert

Training and Certifications

Smedly Toastmasters Speech craft Program (Certificate)
Date Attended:
April 2008
Valid Until:
October 2008