Office Manager
Building Information Management - Middle East
Total years of experience :16 years, 3 Months
Managing all aspects of the Training Department:
o Scheduling training sessions.
o Promoting the sessions through a series of communication tools (Emails, SMS, Social Networking media, etc).
o Coordinating with the graphic designer to prepare flyers & Brochures.
o Preparing registration forms for students.
o Replying to questions and phone calls of interested students
o Preparing certificates of completion for students in their respective courses.
o Following up with students concerning any queries or needs.
- Following up with consultancy clients through:
o Preparing emails and meetings.
o Searching for new potential Lebanese and international clients.
o Assisting with presentations.
o Assisting with conferences.
Following up with consultancy clients through:
o Preparing emails and meetings.
o Assisting with presentations.
o Assisting with conferences.
o Coordinating with the graphic designer to prepare flyers & Brochures.
o Prepares receipt and invoices for students and clients
o Organizing the training data
o direct contact with the clients
Set and coordinate the schedules of different classes (SAT, GMAT, GRE, MCAT, etc) and handle related logistics
•Handle inventory management (ordering and tracking)
•Handle registration of students in classes and online and handle payments
•Coordinate with the instructors on various issues (schedules, material, grades, etc)
-Coordinate with the marketing team and represent the institute in fairs, presentations, meetings, etc
•Handle all other administrative and operational matters including course material, travel, etc
Administrative Assistant,
• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.
• Handles calls and promptly forwards them to appropriate person.
• Established and maintains electronic records management system for all incoming and outgoing correspondence.
• Organize, sort and assign mail distribution for all the employees.
Maps development and production
Digitizing
Cartography
Data Loading
Data Conversion
Survey Work
GPS Data Extracting
Data Transformation
Data Cleaning
Data Cataloging
Data Entry and Content Updates
Data entry
Data validation
Data Cleaning
Quality Checks
Customer Support
Customer Interaction
Inquiries handling and processing
Manage Accounts
Regular updates on content, data, and databases
Printed and Poster maps creation.
Data collection, data entry, and data QA/QC
Data Cataloging and Geo-Database Creation
Customer Service, Murmarine
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions