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Shaza Salih, Computer Sciences Teacher

Shaza Salih

Computer Sciences Teacher

ALNASR CULTURAL INSTITUSION

Lieu
Émirats Arabes Unis - Umm Al Quwain
Éducation
Baccalauréat, Management Information System
Expérience
2 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :2 years, 0 Mois

Computer Sciences Teacher à ALNASR CULTURAL INSTITUSION
  • Émirats Arabes Unis - Umm Al Quwain
  • mars 2013 à juin 2013

- Taught lessons in computer systems like Microsoft Office, Information Technology and Internet.
- Taught the ICDL course and working on the pre-test of the ICDL exercises.

Helpdesk Operator à University Information Technology Services (UITS) department – United Arab Emirates University
  • Émirats Arabes Unis - Al Ain
  • octobre 2011 à janvier 2012

- Responsible for receiving calls, inquiries and complains.
- Communicate with technology services users by handling all incoming cases, Online troubleshooting, Online help for minor problems by guiding customers to carry out a few steps, Register and assign the problems on helpdesk system to concerned teams, Email account administration, Provide forms for some required services, Support all of the teams in using Remedy System.

Peer tutor à UAEU - Student Development Department University - General Requirement Unit
  • Émirats Arabes Unis - Al Ain
  • février 2008 à mai 2009

Teach and help students in:
• Fundamentals of Information Technology I
• Fundamentals of Information Technology II
• Basic Mathematics I
• Basic Mathematics II

Éducation

Baccalauréat, Management Information System
  • à UAEU
  • janvier 2012

Specialties & Skills

NetBeans
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MySQL
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Oracle HR
+Endorse 0
Microsoft Office
+Endorse 0
Remedy
+Endorse 0
Computer Skills
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Langues

Arabe
Expert
Anglais
Expert

Adhésions

UAE University - MIS club
  • Member in MIS club
  • April 2009

Formation et Diplômes

Training course on Database Management using Oracle 10g (Certificat)
Date de la formation:
March 2010
Valide jusqu'à:
May 2010
Excellence in customer service (Certificat)
Date de la formation:
November 2010
Valide jusqu'à:
November 2010
Certificate on Neuro Linguistic Programming (Certificat)
Date de la formation:
November 2011
Valide jusqu'à:
November 2011
active part of Career Development (Certificat)
Date de la formation:
April 2011
Valide jusqu'à:
April 2011

Loisirs

  • Walking
  • Working on computer “programming, language, designing..etc”
  • Writing poetry