IT Support/Infrastructure LEAD/Manager
Bupa Clinic
Total years of experience :30 years, 3 Months
Bupa Clinic is best outpatient clinic (sister co of Bupa Insurance) located in Jeddah, Saudi Arabia.
Job Profile:
Strategic planning, designing, development and operational management of all IT related services.
Manage, design and implement highly resilient IT infrastructure in terms of datacenter(servers), networking, telecommunication, servers and storage solutions as required to support business demands.
Manage and deliver infrastructure project. Identify design, and implement creative business and technology solutions as per business requirement.
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
Analyze and identify areas of enhancements and improvements in Bupa clinic IT .
Research and evaluate new IT products and solutions as requested by the business heads.
Manage IT suppliers and their involvement in Bupa clinic IT Infrastructure related projects.
Manage Helpdesk, Infrastructure team for all business areas within the port IT requirements.
Ensure that Bupa clinic IT Infrastructure remain up to date with latest tools and utilities where appropriate.
Evaluate and modify system's performance.
Manage all the Datacenters as per the international standards including communications.
Manage Vx rail Hyper converged environment of managing VMs, DSR VMotion HA clustering
Working as IT service Delivery & Quality Manager(QMS) with International Information Technology (IIT) started our operation in the year 2012 And till now it have achieved and enormous growth We provide specialized IT Consulting, ISO consultancy, Training in Business process & Software Development and support services in Saudi Arabia. International Information Technology (IIT) is advanced Business & technology partnership with many leading Enterprise Software Vendors.We serve our prestigious clients with technology and services made possible by bringing our experts from business and technology domains together on a single platform to help clients envision and deploy business and technology solutionsto generate measurable business value. Our vast and effective technologynetwork allows us to easily drive and manage clients and projects from medium to large scale multinational enterprises.
IMS (internal Auditor) ISO 90001 140001, 180001 conducting internal audit for different client
Checking with policy procedure and record as per ISO Standard
Manage and monitor Non conformities as per QMS procedure
Follow up the corrective and Preventive actions as per Standards
Mange and conduct Internal Audit
Act as Management Rep for QMS & auditor purpose
Knowledge on ISO 9001, 14001, 18001
Installing, configuring, customizing, applying necessary hot-fixes and service-packs
Upgrading from offline, applying customization changes, creating users and managing access control
Check on the integrity issues that arise due to process violation,
Support request's based on incidents, problems, change request.
To manage infrastructure changes, enhancements as requested by the
Conducting audit in all Departments and Section as per QMS standards
Preparing Audit reports for department review and highlighting remark as corner stones of continual improvement
Participate in updating of documentation and internal audit
Preparing Audit schedules, Audit Programs, Conducting Internal Audits, preparing audit reports and preparing
Non-conformity report
having IT professional experience 20+ years
Ability to plan and execute time bound projects, committed service deliveries and unforeseen circumstances.
Excellent team player and always share knowledge and experience among team members to get the best out of everyone for the success of service, project completion and execution.
Excellent command and control to be a change catalyst where necessary and required.
“Can-Do” attitude. Experience in working with Multi-culture, Multinational environment and win customer satisfaction.
Strong customer service oriented
Working as Service Delivery Asst Manager / Team Leader with the world number one IT Company HEWLETT PACKARD (HP) for EMEA region, leading a team of 2 helpdesk analyst, covering Factory, Head office and 4 Remote sites for a total of 300 clients in complex multinational and cross cultural environment for a Multinational FMCG client, UNILEVER.
Roles and Resposibilities:
Working along with 2 Helpdesk analyst as support to Customer on Desk side & maintain customer satisfaction
Day to Day IT Helpdesk Management for the client users
End user Desktop support
Acts as a focal point of contact for the Region SDM and Customer SQM, for the delivery of services to the client as represented.
Maintain detailed knowledge of contracted service requirements and the potential business impact of service failures.
Maintain a broad understanding of the underlying technology required to deliver the service and the Global Service Deliver strategies that may affect client locally.
Acts as a focal point of contact for the Cluster RDM and the client SDM for the delivery of the service (24x7)
Monitors Saudi Arabia Cluster performance against SLA on a daily/weekly and monthly basis and takes evasive action to avoid potential breaches as per the trend
Intervenes where Regional Service Delivery short comings are identified
Ensure all Hewlett Packard management and staff involved in the delivery of the service understand it’s scope and requirements from an HP Regional SD perspective
Monitors performance of third parties against SLA targets from Regional Service Delivery perspective
Providing regular formal and informal feedback to the Cluster RDM and client SDM regarding aspects of the service
Develop and maintains a Continuous Service Improvement plan in conjunction with Regional Service delivery together with the Cluster RDM and client SDM
Ensure sufficient and appropriate Hewlett Packard resources are available to run the service from Regional Service delivery perspective
Ensure all major incidents are followed through to a satisfactory conclusion and feedback outcome to the Cluster RDM and the client SDM
In conjunction with Problem Management, monitors problem records to ensure trends / root causes are being identified and resolved
Set and Agree On Weekly operational meeting within Contractual Scope with client SDM
Follow up service issues raised by the RDM and the Client SDM and provide response and feedback
Manage IT vendor/supplier
Manage and maintained IT assets database
Unilever is a world renowned FMCG multinational company having factories, Agencies and offices all over, manufacturing and distributing Home & Personal Care Products and Beverages E.g. Dove, Lux, Comfort, Omo, Sunsilk, Clear, Vaseline, Lipton Tea, Broke Bond Tea etc. to name a few. The company has its head office and the second largest tea factory in the world at Jebel Ali Free Zone, Dubai, UAE.
Projects Handled:
Migration of Windows 3.1 to windows NT 4 (Handled Binzgar Walls Ice cream factory and Binzgar lever factory)
Migration of Windows NT 4 to Windows 2000 server (Handled the migration of clients as well supported other sites)
Migrated the NT4 clients to XP at Binzgar lever Factory.
Alpha Data is the dealer for ALR, COMPAQ, HP, IBM, LEXMARK, Northern Telecom, Nortel, IBDN, Baynetworks, Accton, etc.
Job Profile: Testing Integration of various brands of computer, printers and different type of micro products such as hard drives, SCSI devices, tape drives, CD-ROMs, modems, hub, multimedia, etc. Customer Service, co-coordinating, escalating the problems and giving right solutions for them. Supported 250 users, servers and laptops, including upgradation, software problems hardware problems, creating new users, loading software, installing new Desktops, printers, modem, network cards, (Desktops as well as Notebooks, Palmtops). Supporting the Telephone systems, Fax systems.
Project: Mashreq Bank migrating from NT 3.51 to 4.0 server & workstation Configuration of printer
Operating Systems : Windows NT 4.0 & Banking Application
,
Worked as Technical Support Engineer
Job Profile: Integration of PCs with different Micro Products, Installing Arabic ROM, serial cards etc in Epson printers, Installing of DOS, Windows for workgroup and 95, Testing and Quality assurance of products, LAN installation and workstation level trouble. Was placed as a resident Engineer in SAUDI ARAMCO IN RIYADH AREA. Supported the hardware for Al-Kharj, Arrar, Sulayl, and Buraiydah offices
