administrative receptionist
saudi basic industries corporation
Total years of experience :7 years, 8 Months
2013 -2015 Saudi Basic Industries Corporation Media city, Dubai, UAE
Position: administrative receptionist-
Responsibilities
- Provide office support service in order to ensure efficiency and effectiveness within the hamlet office
- Assist in the planning and preparation of meeting, conferences, and conference telephone calls
- Manages the reception area to ensure effective telephone and mail communications.
- Processes check requests for office supplies and furniture, office equipment, etc.
- Supervises the maintenance of office equipment, including copier, fax machine, etc.
- Answer and transfer calls to the appropriate staff.
- Manage conference room reservations and organize all aspects for meetings
- Make preparation for committee meeting
- Arrange and coordinate meetings for GM, HR Director, and team as requested.
- Operate the door/entry system.,
- Follow up payment of internal invoice
- Perform word processing and secretarial support
- Perform clerical duties in order to maintain the hamlet administration
- Coordinate the repair and maintenance of office equipment.
- Develop and maintain a current and accurate filing system.
- Greet assist and direct visitors and general public
- Support the executive director and other staff as requested
- Maintain the general filing system and file all correspondence.
- Responsible for daily cleaning and general maintenance of the office.
- Ensures knowledge of staff movements in and out of organization
- Communicate and coordinate with internal department
- Answer telephone, screen and redirect calls.
- Provide information to callers and forward call..
- Greet persons entering the organization and guide them to the correct destination.
- Ensures knowledge of staff movements in and out of organization.
- Schedule appointments.
- keep the reception area tidy and clean.
- Record and handle all incoming and outgoing courier..
- Responsible for daily cleaning and general maintenance of the office.
- Welcome guests and greet them cheerfully, offer those seats and drinks.
- Handle incoming/ outgoing correspondence.
- Transmit information or documents to customers
- Maintain the general filing system and file all correspondence.
- Manage meeting room’s bookings, Sorting and distributing post
- Operate the door/entry system.
- Be responsible for ordering and delivering food to clients and other personnel.
- Determine nature and purpose of visit and direct or escort them to specific destinations.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Keep a current record of staff members' whereabouts and availability.
- Answer inbound calls as well as assist customers who have specific inquiries
- Update the existing databases with and the status of each customer/prospective customer
- Arrange for the dispatch of products, information packages, brochures etc. to clients
- Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
- Answer phones professionally/respond to customer inquiries
- Handle and resolve customer complaints, follow up customer calls
- Complete call report
- Respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service
- Provide pricing and delivery information
- Set up new customer account in the CRM.
- Maintain customer databases.
- Communicate and coordinate with internal departments
- Follow up on customer interactions.
- Support the marketing, HR and sale department.
- Call candidates, selecting them and inviting to attend interview.
- Prepare collateral material for different event.
- Acting as telesales especially during promotions.
High Degree in administration and communication Tunisia Bachelor degree Tunisia
