HR and Sales Supervisor
Shabab Al Emar
Total years of experience :11 years, 10 Months
Employee induction, retention and performance evaluation
Prepare gratuity and annual settlements of employees
Keeping performance reports up to date
Prepare the daily sales total collection and evaluation report
Regulating payroll and company’s WPS
Coordinate with the company PRO regarding work permit and visa process requirements
Communicates with other departments and applicants for the purpose of providing information and assistance concerning employment, recruitment, transfers, personnel records, leaves. licenses, and related legal requirements.
Handle queries and complaints of customers in a kind, professional and tactful manner
Categorize the issues and problems of the clients
Addressing the clients concerns and if not resolved escalate to the appropriate authority
Capturing all call logs and maintaining proper updated in the CRM system
Provide explanations to clients regarding the nature and source of the issue
Determine issues in complaints managing nature and suggest resolutions for enhancement.
Assign work, provide direction to clerical staff and ensures that assigned tasks are completed.
Monitors the performance of staff. Provides feedback on their performance and conducts performance evaluation.
Evaluate, develop and recommend office procedures and practices to senior management. Ensures that approved office policies, practices and procedures are understood and followed.
Prepare the daily sales total collection and evaluation report
Tracking office or program expenditures by recording expenses, alerting the supervisor to budget overruns and unusual expenses and authorizing purchases. Maintaining a variety of financial records such as petty cash fund, purchase orders and cheque requisitions. Provide input into budget formulation.
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