سوزان Qawas, Enterprise Business Account Manager

سوزان Qawas

Enterprise Business Account Manager

Orange Jordan

البلد
الأردن - عمان
التعليم
بكالوريوس, Business Information Systems
الخبرات
21 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 0 أشهر

Enterprise Business Account Manager في Orange Jordan
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ أغسطس 2011

Details:
- Taking care of existing account management, including follow-up, active project
management, customer visits and contract negotiations
- Represent the company as a whole and enforce cross-selling activities
- Business Development. New Accounts Generation.
- Work out strategies, market overviews, including competitor analysis
- Report to the Team Leader and provide data for weekly reviews
- Develop and encourage a clear and open style of communication and be the link between the customers and Orange Jordan.
- Keep CRM system Up-to-date with all opportunities, contacts, visits and business plans

Dell Sales Representative في Universal Technology Solutions
  • الأردن - عمان
  • أغسطس 2010 إلى يوليو 2011

Sales and Operations of all Dell Products within the Public, educational and private sectors.

Microsoft Sales Representative في Convergence
  • الأردن - عمان
  • أغسطس 2010 إلى يوليو 2011

Sales and Operations of all Microsoft Software Products within the Public, educational and private sectors.

Team Leader في Engel and Voelkers Jordan
  • الأردن - عمان
  • أبريل 2010 إلى يوليو 2010

- General Human Resources duties for 10-15 employees

- IT Duties
• Aiding in the Creation and updating of the exposés
• Assure that the CRM system (GO! System) is always running, and solves any
problems that might occur, which might require the support of the vendor.
• Preparing and following up on all sales-related paperwork including data entry on to relevant systems, invoicing & receipting and preparing contracts.
• Organize in coordination with the General Manager level of access on GO!
System for each user.
• Give training and technical support to all E&V staff on using GO! System and
assure that they acquire the knowledge to fully utilize the software.
• Ensure that all information regarding clients, listings, and requirements are
entered into GO! System accurately.
• Monitor company website and assure that it is up-dated and up at all times.
• Co-ordinate with all department managers on their software, hardware, and
equipment needs.
• Filing and caring of properties (photos etc.) in the property database
• Image editing where required.

Managerial and Marketing Duties
• Supporting the office manager and the office team
• Supervising trainees
• Taking minutes
• Organization / preparing of Events and meetings
• Writes and sends correspondence on own initiative; maintains applicable files.
• Creating the turnover and sales lists
• Responsibilities of the till
• Coordinate with International Marketing at E&V head office for all marketing
activities including exhibitions and seminars in coordination with the managing
director and sales manager.
• Ad placements
• Key Cabinet
• Coordinates special projects as assigned.
• Channeling all commission claims for consultants to accounting and/or
management.
• Preparing and following up on all sales-related paperwork including data entry on
to relevant systems, invoicing & receipting and preparing contracts.

Freelance designer and illustrator / e-commerce enabler في Freelance
  • الأردن - عمان
  • فبراير 2007 إلى مارس 2010

Freelancer Graphical designer and illustrator for several advertising components and materials such as logos, brochures, websites
also enabling entrepreneurs to start an e-commerce business in all aspects

Writer/editor/market researcher في Freelance
  • الأردن - عمان
  • يناير 2006 إلى أكتوبر 2009

Writing and editing Articles about subjects varying from teenage psychological problems to business and real estate mega-projects

Tutor for Business Writing and English Conversation Skills courses في ASBAT Authorized Translation House, Freelance
  • الأردن - عمان
  • مارس 2008 إلى سبتمبر 2009

Tutoring Daily Advanced classes in English Business Writing
- Objective: to introduce strong English business documentation skills to selected business-men participants.

Tutoring Daily Advanced classes in English Conversation Skills
- Objective: to enable participants in using the English language fluently and confidently in their business and daily lives.

Call Center Representative في CrystalCall
  • الأردن - عمان
  • مارس 2007 إلى يونيو 2007

Crystal Call is an outsourcing call center.

duties:
Recieving Customer support calls for all accounts.

Data Entry, technical and information support, Usher, Usher manager. في World Economic Forum
  • الأردن
  • سبتمبر 2005 إلى أكتوبر 2006

Data entry and processing of all event participants' information, managing the ushering of VIP guests to Meetings.

Data Entry, information support, usher manager. في World Media Conference
  • الأردن
  • يوليو 2005 إلى أغسطس 2005

Data entry and processing of all event's participants' information, managing the ushering of VIP guests to Meetings

Assistant Event Coordinator/Manager في Turkish Oasis Company Freelance
  • الأردن
  • أبريل 2003 إلى أكتوبر 2003

Assisting event coordinator and manager at organizing a 1-week Turkish festival in all aspects such as documentation, sales, management, and connections.

Technical Support, Customer care في Hercules Network-Gaming Center
  • الأردن
  • يونيو 2001 إلى ديسمبر 2002

Customer support and enhancing computer usage skills. Events organizer. Computer technical support.

الخلفية التعليمية

بكالوريوس, Business Information Systems
  • في University of Jordan
  • يناير 2010

Faculty of Information Technology

دبلوم, Adobe Illustrator
  • في Jordan University - IT intensive courses
  • مايو 2009

Adobe Illustrator full intensive course / extra-curriculum

دبلوم, Adobe Flash
  • في Jordan University - IT intensive courses
  • مايو 2009

Adobe Photoshop intensive course / extra-curriculum

دبلوم, Adobe Photoshop
  • في Jordan University - IT intensive courses
  • مايو 2008

Adobe Photoshop intensive course / extra-curriculum

الثانوية العامة أو ما يعادلها,
  • في National Orthodox School
  • يونيو 2002

GCEs: O-levels and A-levels (British System)

دبلوم, C.H.I.L.S. Italian Courses
  • في Italian Embassy
  • أكتوبر 2001
دبلوم, D.E.L.F. French Examinations
  • في National Orthodox School
  • أبريل 1999

Specialties & Skills

Market Research
Tutoring
Adobe Illustrator
Data Entry
Time Management skills
SQL, C++, Java, Visual Basic, HTML, VB.NET, Oracle
Documentation skills
Self Starter
Graphical design (Adobe Creative Suite)
Interpersonal communication skills
Microsoft Office software and the Internet
Multilingual (English, Arabic, Italian, French, Serbo-Croatian)
Creative Skills
Presentation skills
Sales and operations skills
market research skills

اللغات

الانجليزية
متمرّس
العربية
متمرّس
الايطالية
متوسط
الفرنسية
مبتدئ
الصربية
مبتدئ