طارق كســـبي, Section Head

طارق كســـبي

Section Head

Tkiyet um ali

البلد
الأردن
التعليم
بكالوريوس, Marketing
الخبرات
14 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 6 أشهر

Section Head في Tkiyet um ali
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ يناير 2014

NGO Fundraising

Customer care department consultant في Projects
  • الأردن - عمان
  • يناير 2013 إلى يناير 2014

Customer care department creation (tools, processes, resourcing)

Customer care Team leader في Orange jordan
  • الأردن - عمان
  • فبراير 2007 إلى مارس 2010

All the best teams need a good direction. As a Team Leader, it's my role to help my team to work together and get the best results.

High performance is key to any business, and as Team Leader i play a vital role in helping the business run smoothly. Am organising my team and its workload and make sure performance is kept to a really high standard.

I am ready to work in all kinds of businesses and environments, for
-leading a sales team-
managing a team in an office or call centre-
leading a section in a factory, restaurant or shop.

In some cases i would carry out the same work as your team members, whilst in others to be only be responsible for managing a team

Skills and interests

the ability to motivate people
good spoken and written communication skills
a responsible attitude
good 'people skills' for building relationships with colleagues at all levels
the ability to plan and prioritise your own work and other people's
an understanding of computer systems and cash registers, for some jobs
calmness under pressure
decision-making ability
accuracy with record keeping
IT skills

الخلفية التعليمية

بكالوريوس, Marketing
  • في Al Zaytoonah University of jordan
  • مارس 2004

.

Specialties & Skills

Training New Employees
Call Center Development
Leadership Communication
Customer Service
Call Center
MS office
complaints handling
Reporting
research
planing budgeting
training skills

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

Circassian Charity Association
  • عضو مشارك (Charitable projects)
  • May 2012
Al Jeel club
  • Sport Committee
  • January 2013

التدريب و الشهادات

Theoretical and practical (تدريب)
معهد التدريب:
PMP
تاريخ الدورة:
June 2012
Intermediate English course (تدريب)
معهد التدريب:
Intermediate English course in bill Amman institute, 2010.
تاريخ الدورة:
February 2010
Coaching and Leading (تدريب)
معهد التدريب:
Call Center Coaching Training Course, Nov. 2007
تاريخ الدورة:
November 2007
3G technology (تدريب)
معهد التدريب:
3G technology and services” training course, Dec.2009.
تاريخ الدورة:
December 2009
Be Customer & People Centric (تدريب)
معهد التدريب:
Customer Service training at Sales Academy/orange Jordan D
تاريخ الدورة:
December 2011