Project Manager
Gateways International
Total years of experience :18 years, 2 Months
Manage major key account; exclusive gateway for international voice calls at Comoros Islands; including traveling and meeting telecom minister, regulators’ executives.
Create project work plans and revises as appropriate to meet projects needs and requirements. The main project is to provide ICT voice regulator solutions for voice monitoring and Anti Fraud solutions.
Expand the company’s needs into high-level design requirements, design for international voice services on country level.
Searching and communicating with vendors (media gateway, softswitch, billing and routing, anti - fraud solutions…).
Manage project budget.
Ensure project documents are complete, current, and stored appropriately.
Responsible of bringing new accounts.
Responsible of managing multi key accounts.
Responsible of maximizing margins and increasing revenues.
Manage and train technical team to provide 3rd level support for retail products and 1st level support for wholesale carriers, applications and products support.
Manage, administer and ensure the availability of the VOIP systems and applications (Genband MSX, SBCs, RSM; SIPhive; Dialogic SS7 IMGs; Billbery) in coordination with the vendor.
Manage the technical interconnections between Kulacom and the operators either physical (SS7 interconnection-TDM level with Jordan Telecom) or IP to IP via Nextone MSX and SBC using SIP or H323 as agreed with partners.
Manage and implement calling cards, DIDs for incoming and outgoing calls, through SS7 connection with Jordan Telecom and VOIP delivery for the clients.
Responsible for preparing QoS and detailed reports required by the Telecommunication Regulatory Commission of Jordan.
Coordinate with sales and marketing departments to supply the best services and packages needed and to offer the best quality of service.
Establish technical and business models for new and existing services.
Monitor calls traffic and troubleshoot problems by extracting and analyzing sip and SS7 traces.
Coordinate with the finance department to ensure delivering reports and CDR from the switch for billing purpose.
Ensure a full functionality for the company’s IPBX and IP Phones and Call Center solutions (NEC and Zeacom).
Projects and products design and management.
Coordinate with NOC, Implementation and RF departments in addition to the vendor (SK Telesys) in order to troubleshoot and identify end user’s problems.
Responsible for handling 3rd level support problems and assume full responsibilities for prompt response and customer satisfaction.
Ensure that the support team escalation process is followed properly and the tickets are escalated correctly to the relevant team in order to meet published KPIs.
Execution of quality and performance tests on 3.5 GHz CPEs and outdoor units.
Providing first level support for clients who report any issue via email, help desk or phone (Voip Services 24/7)
Monitoring and troubleshooting the company’s system servers (Veraz, SIPhive).
Adminstarting SIPhive application (setting/creating all the services, product offerings, calling cards, broadband telephony…)
Communicating with various technical teams in case of any outage to fix it.
Coordinating with other departments (sales, websales, developers and team members), international operations, sister companies and third parties.
Configuring all type of SIP devices (Linksys, Sipura, Dlink, CiscoATA, DUV…).