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Waleed Ebeed, Team Manager

Waleed Ebeed

Team Manager·Convergys

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 17 years, 9 months

Team Manager

April 2017 - Present

Convergys

Cairo, Egypt

April 2017 - Present

Customer Service Team manager

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Workforce Analyst

March 2014 - April 2017

Convergys

Cairo, Egypt

March 2014 - April 2017

Intraday analyst, provides analysis to the department performance and follow up on the Plan plotted by planning team and ensure it's accuracy and effect on the actual performance .

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Technical support

July 2012 - March 2014

Stream global services ( Microsoft)

Cairo, Egypt

July 2012 - March 2014

support Microsoft customers with the issues they face with windows and office products

Company industry:
Technical Maintenance & Repair
Job role:
Support Services

customer service rep

May 2011 - June 2012

Stream Global Services

Cairo, Egypt

May 2011 - June 2012

Microsoft customer service agent
help customers with the issues they face and licensing questions

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

sales Rep

January 2010 - May 2010

Novotel

Sharm el Sheikh, Egypt

January 2010 - May 2010

Food and beverage dep. in novotel resort in ne'ma bay

Company industry:
Hospitality & Accomodation
Job role:
Sales

Food and beverage

July 2007 - September 2009

Iberotel Club Fanara and residance

Egypt

July 2007 - September 2009

Worked in food and beverage Dep. for 15 months

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Tanta University

July 2010

July 2010

Bachelor's degree, Accounting

Egypt

Skills

Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Service
Expert
Technical Service
Expert
Technical Issues
Expert
Technical Issues
Expert
Applications Support
Expert
Applications Support
Expert
office applications
Expert
office applications
Expert
computer skills
Expert
computer skills
Expert
english language
Expert
english language
Expert
resorts and tourism
Expert
resorts and tourism
Expert
Analysis
Expert
Analysis
Expert
Excel Analysis
Expert
Excel Analysis
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Service
Expert
Technical Service
Expert
Technical Issues
Expert
Technical Issues
Expert
Applications Support
Expert
Applications Support
Expert

Languages

Arabic
Expert
English
Expert
Italian
Beginner

Hobbies

  • Video gaming
  • Football
  • Computer and Technology
  • Running