yaqoub ibrahem, Agent

yaqoub ibrahem

Agent

Diet Care Company

Lieu
Koweït - Al Ahmadi
Éducation
Diplôme, Customer Service Cours
Expérience
18 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 8 Mois

Agent à Diet Care Company
  • Koweït - Al Koweït
  • Je travaille ici depuis février 2010

1. Customer service Face to face.
2. Telemarketing.
3. Assist clients in solving their problems.
4. Help customers in booking appointments.
5. Assist administrator in the work schedule the working hours of staff.
6. Assist administrator in the development of collective action in professional manner.

Agent à Petronet Company
  • Koweït - Al Koweït
  • juin 2009 à février 2010

1. Telemarketing to fuel cards.

2. Follow up customer complaints and work to resolve in a professional manner.

3. Follow up to provide customers with the best offers as they need .

Agent and Assistant team leader à National Bank of Kuwait
  • Koweït - Al Koweït
  • février 2006 à décembre 2008

1. Evaluation of staff as quality of customer service.
2. Receive VIP calls.
3. Marketing the products of the bank loans and credit cards.
4. To achieve monthly sales target.
5. Solve problems of the accounts and credit cards.
6. Customer Follow up between the departments of the bank.
7. The official help in the development of work.

Agent à Quality Net Company
  • Koweït
  • avril 2005 à février 2006

1. Receive calls and respond customer inquiries.
2. Receive and resolve customer complaints.
3. Helping the customer to choose the best services available.

Éducation

Diplôme, Customer Service Cours
  • à Info Center
  • mars 2011
Diplôme, English Cours
  • à British Council
  • juin 2007
Diplôme, Interconnecting Cisco Network Devices
  • à Human-Soft
  • avril 2005
Diplôme, Microsoft Certifcate Systems Engineer
  • à Human-Soft
  • février 2005

Office applicants A+ operating systems A+ hardware Computer introductory

Etudes secondaires ou équivalent, practical sector
  • à al fahaheel al watanya School
  • juillet 2002

Specialties & Skills

Operating Systems
Network Devices
Booking
Action Planning
Customer Service

Langues

Arabe
Expert
Anglais
Moyen