senior property manegement
emaar properties pjsc
Total years of experience :18 years, 9 Months
Attends to walk-in customers .Returns customers calls.Replies to customer emails, letters and faxes.Attends in a courteous, polite, helpful and professional manner.Handles complaints.Conducts follows up with other departments.Provides statues update to customers on pending ases.supports the Customer Care Management in handling cases.Assists Assistant Manager in handling difficult and irate customers, ensures they are dealt with in a timely fashion. reports major problems to superiors.Attends weekly staff meetings for group discussions.Maintains accurate customer history in the system.Prepares the cases that are presented in the Management meetings.Prepares ‘Approval Forms’ and collects the evidence in the file in ne with company policies & procedures.Conduct Customer Home Orientation when required, and handover of keys, manuals and gifts stc.Process Customer data sheets, accurately update the customer’s profiles, and analyze customer information.Meet and greet all customers at the reception area and assist as much as possible.maintain all templates used by the department and provide the daily, weekly or monthly reports as required.Send thank you cards to customers whose properties have already been handed over.Maintain the Handover Schedule accurately to avoid duplicate or wrong bookings.Transfer & Land Registration:Handling Financial Transaction like transfer, mortgage, NOC requests.submit the fill for further processing and assisting with procedure/requirements related enquiries.Helping customers fill out the complex forms and processed all data into Oracle system.Handling land registration and assist customer with the freehold visa related queries.Reviewing property settlement status and customer financial history.Finalizing the deal, update the Oracle system, arrange issuing new contracts, payment receipts and NOCs.working closely with Legal, Finance and Operations.working directly with Banks, Mortgage Companies, Land Department.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares.
Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline, assisting in training the new staff.
To ensure the needs of Emirates passengers are met in a caring, courteous and efficient manner.
Support travel agent by assisting them in making bookings, coating fares and ticketing completion formalities, and assist on online bookings.
Insure the highs standard of customer service for corporate & telephone clients.
In absent of supervisor to act in place shift leader and perform all required supervisory function by handling staff queries and customer complains.
Assisting supervisor to action reservation, queues and handling bookings of passenger required special assessment.
passenger sales and service agent : looking after customers bookings, new & existing. selling air tickets. handling critical setuation like delayed flights. Direct customers queries. Attending customers calls and assisting them in (booking, modifying and cancelling) tickets.