Site Quality Manager
Allied Pinnacle
Total years of experience :24 years, 0 Months
Lead activities in multisite for the Quality team, procedures & programs to measure site day to day quality activities, ensuring systems are compliant with emerging customer requirements & current legislation and standards. Budget: 1.8M. Report: 5 Direct, Reporting to: National Quality Manager.
•Drive the development, implementation and maintenance of the Food Safety and Quality Management System for two sites.
•Managing all supplier approval management program along with regulatory team.
•Lead the efforts for a sustainable Food safety culture across the plant functions.
•Continuous reduction of customer complaints through corrective sustainable preventive actions & plans.
•Assist with development of standard operating procedures, product specification and manufacturing process parameters.
•Lead Pest Management / Hygiene Practices development and establishment in close collaboration with manufacturing management.
•Maintain existing third-party audited HACCP, WSE, CFMSR, RSPO and GFSI (BRC) certification.
•Ensure compliance with local council and other regulatory bodies - the contact point for all these bodies.
•Work with Customer Service and Production to ensure follow - up of customer complaints and drive corrective actions.
Key Achievements
•Successfully achieve an outstanding BRC Audit outcome with AA rate for the first time in the site.
•Accomplish the highest score of Coles CFMSR Audit with blue rating for Altona site & Zero Non conformities of WW Audit.
•Reduce the number of quality and food safety incident through developing a strong Quality Incident Management process.
•Significant improvement on site physical hazards risk lead to less customer complaints severity one.
•Collaboratively Improved the GMP internal audit score with proper incident management system.
Design & execute a robust quality management processes, in line with Group requirements. Budget: 1.6M. Report: 4 Direct, 6 indirect, Reporting to: Site Manager.
•Oversees the development, implementation, review and maintenance of the HACCP, BRC, GMP, export requirements, legislation and Corporate QMR compliance standards and customer standard such as Woolworths, Coles and Aldi System.
•Handled development of verification and validation procedures of quality system and contributed to NPD & provided support to R&D during new products development.
•Complete maintenance of micro testing, verification and validation tests and responsibility of quality systems
•Maintain support programs such as internal audit, pest control, sanitation, calibration and training.
•Ensured effective auditing, compliance and continuous improvement capabilities are effective in ensuring safe and compliant products for different customers like McDonalds, Burger King, Yum, Bel Group, Creavable Brand.
•Work closely with product and project managers on the implementation of new projects and infrastructures within the site,
•Created an energizing work environment within the site quality department to enable the team to deliver high performance
•Liaised with production staff, senior management, supply chain and field staff to ensure any quality problems are addressed, corrective action is taken and preventative action implemented with solid facts results.
•Improved effectively the plant GMP practices in the pursuit of continuous improvement based on key performance indicators KPI’s.
Key Achievements
•Successfully achieve the prestigious top grade in recent BRC audit AA for the first time
•Secured a 40% reduction in customer complaints
•Collaboratively Improved the right first-time score to 99.5% through different operational best practices
•Significant reduction of cost of not right first time (downgrade loss value) 0.12% in 2018
•Improve the GMP Audit score in complying to the target of FY18-19.
•Achieve the highest score during Yum - KFC Audit and McDonalds SQMS
•Provided major contribution in successful implementation of new product launch.
•Effectively constructed practical visual performance indicators significantly improving quality department operations.
Accountable for creating, maintaining and driving a quality culture that adheres to MARS 5 principles. Serves as Quality & Food Safety. Budget: US$1.2M. Report: 5 Direct, 2 indirect. Reporting to: MENA R&D Director.
• Hired to establish and execute MARS Quality and Food Safety Standards.
• Manages the Quality and Food Safety team, its development, leading, supervising & coaching.
• Arranges, prepares, and leads Quality Audits & implements requirements of the QMS & FSSC/HACCP.
• Ensures internal and external audits in the design, implementation & maintenance of robust quality systems.
• Establishes quality goals & objectives and focus areas for site in alignment with all key stakeholders
• Maintains perfect implementation of all technical modifications on site. Leads technically all areas related to quality & food safety in the site. Employs new product development, recipes, risk assessments and processes.
• In charge of internal micro lab and manages external labs relationship with track record of all internal process.
• Collaborates with Site Management Team in the accountability for Hold and Release program.
• Manages product integrity, quality and primes Q&FS non-conformities, solve problems effectively, Handles and investigate all incidents, oversees technical aspects of consumer complaints with full investigation.
• Ensures all on-site produced products are processed and packaged according to specified customer requirements & agreed product specification.
• Oversees plant line operations, warehouse, transportation systems & additional on-site contractual business relationships.
• Coaching, Mentoring & Training, Train MARS Associates against quality & food safety standards.
Key Achievements
• Boosted employee engagement from 52% to 85%, upskilled staff, engendered pride in performance and maximized staff outcomes at MARS. Reversed apathy and resistance to change in an inherited QA team.
• Inspired staff confidence and commitment while implementing food safety culture and reduced customer complaints by 30%.
• Successfully improved the site GMP practices resulting in improved audit outcomes.
• Provided major contribution in successful implementation of new product launch (M&M’s Tube).
• Developed statistical tools to analysis resulting in a more effective data management and outcomes.
Built QA department for four sites from ground-up and upheld HACCP, ISO 22000:2005 standards. Developed related policies and procedures from scratch. Budget: US$300K. Reports: 12. Reported to: CEO.
•Developed and designed the Quality Management Systems documents from scratch (self-starter) for four sites
•Managing the overall supplier quality assurance program across the country.
•Formulated QA systems and maintaining policies for existing and upcoming projects and developing a monthly technical report
•Conducted audits to effectively assess results of quality policies & procedures
•Communicate with customers, service providers, external auditors such as regulatory, food safety certification and customer auditors, co-ordination of corrective action, non-conformances and continuous improvement activities.
•Responsible to respond to common inquiries or complaints from customers, consumers and regulatory agencies by performing root cause analysis and other problem-solving activities.
•Attended to, analysed all, quality-related issues utilising quality improvement statistics, & calculated sigma level for activities CTQ
•Designed and developed a Customer Complaint Management System and Supplier Quality Program.
Key Achievements
•Improved productivity through the development and direction of QA and quality improvement initiatives of food manufacturing,
•Reducing cost of over 1.2 Mn KD in the past 2 years by ideating & improving processes
•Established and maintained ISO 9001:2008, ISO 22000:2005, HACCP & SQF standards with consistent results.
•Improved productivity through the development and direction of QA and quality improvement initiatives of food manufacturing, cost-of-quality reductions, microbiological laboratory testing, audit system and corrective and preventive action (CAPA) systems
•Cultivated trust-based relationships with government regulatory offices and staff.
Designed, implemented and maintained integrated management systems for various clients within industrial and service sectors. Budget: US$50K. Reported to: Managing Partner.
•Qualified systems, ensuring alignment with ISO standards spanning ISO series 9000, 22000, HACCP, BRC & SQF.
•Established and implemented effective strategies, policies & procedures centred on customer service needs & organisational goals.
•Offered consulting and training services to qualified business staff on lean manufacturing Six Sigma & Balanced Score Card with strong customer relations skills.
•Managed activity pertaining to process mapping of all internal processes.
•Analysed internal process through statistical analysis tools.
Key Achievements
•Successfully completed 50+ process improvements and management systems development projects on local and international levels across various industries including dairy, restaurants, food industries & catering services
•Accomplished international auditing food safety certification. Successfully addressed all client requirements across all projects. Proficiently qualified 40+ companies against requirements of different food safety standards
•Credit of conducting 25 training courses on Quality, Six Sigma, Food Safety,
Formulated and maintained quality & food safety objectives in line with corporate policies and goals
Developed new or improved methods of preserving, processing, packaging, storing and delivering meat & chicken products by utilizing thorough knowledge of Chemistry, Microbiology and other sciences
Developed food standards, production specifications and sanitary regulations along with new approaches to resolve issues raised during QA activities
Efficiently handled the quality in meat, chicken & seafood factories.
Designed / implemented QA & food safety training programs and directed technical as well as administrative resources in QA .
Controlled all internal processes right from raw material receipt of frozen meat, chicken, dry goods, etc., during Manufacturing and later checking final products while handling storage
Managed movement of goods into & out of production facilities ensuring compliance to ISO 9001, 14001 and HACCP systems
Performed tests on raw material, product and environment to detect harmful microorganisms along with obtaining information on sources of pollution & contamination
Supporting YUM technical team during product developing of KFC, Hardees & TGI Fridays meat.
Directed resources involved in inspection & testing to ensure continuous control over materials and products
Reduced manufacturing costs by 3% by developing effective quality management systems in meat factory
Supervised all resources in the production process / goods processing including Inspectors, Machine Setters, Fabricators, etc.
Checked raw material for maturity / stability for processing and finished meat, chicken & seafood products for safety, quality and nutritional value ensuring compliance to safety as well as sanitation regulations
Applied Statistical Process Control methods to analyze data for evaluating current processes/process changes
Reviewed all data received from all QC & food safety activities to ensure consistency with the company’s policies & procedures
Implemented ISO 9001 and HACCP programs for chicken & seafood further processed lines.
High School