Billing Operations and RAFMS Consultant/ Management – (Zain Saudi Arabia)
Nexius - MENA
Total years of experience :22 years, 9 Months
• Daily operations for billing/CRM business, services and tariff management, roaming and interconnect settlement management, mediation, provisioning, payment and collections, credit control, ageing reports, bad debts, audit and controls, customer management, existing tariff and product analysis and review for new product launching, coordination with Marketing, Sales, Finance, Engineering for reconciliations and controls implementation, liasion with departments for requirement gathering, test and UAT verification analysis and confirmation with stakeholders.
• Daily operations checks and controls verfications of billing and invoices for financial data accuracy and reports reconciliations to minimize revenue loss or leakage with Finance, Sales, Inventory, Logestics and Engineering.
• Daily and weekly reports, data analysis to prevent any internal and external fraud, revenue and trend analysis. Management of RAFM systems, verifications of controls and alrams are in place and assurance for new test and implementation.
• Capacity and capability analysis with IT and Marketing, POS analysis, review for subscribers and revenue enhancement with finance, analysis of those products which subscribers and revenue declining, marketing and finance are the stakeholders to confirm, coordinate with them to decision making.
• Provisioning, payment adjustments and collections, mediation system business criteria analysis and management.
• Project management for integration, new products and services analysis, test, verification and implementation. Review existing business rules and business cases analysis for risk and gap analysis, marketing plan analysis for product and services launching.
•BSS and billing consultant, operations, services and product analysis and coordination with stakeholders for launching, reports and improvements.
•Contact point for BUs (Finance, Marketing, Engineering, Customer Services for operations management, trouble tickets and log analysis, comply SLA and KPI management for business support system management.
•Billing operations and administration, Revenue assurance, Fraud management and financial business analysis, revenue leakages, gap analysis, verification of existing controls process, investigate and audit data, new controls and alarms analysis and implementation as per business rules, KPI and SLA analysis, SLA improvement recommendation with all stakeholders, assist for solutions as per requirement and translate requirements for business readiness, supervise to team for reconciliations of different data, modules, analysis, tariff management and rating, invoices, carrier billing (PRM), interconnect settlement, international roaming, revenue assurance, payment adjustments and collections, mediation system business criteria, provisioning for voice and data billing, invoices analysis and resolve issues.
•Business rules and business cases preparation for testing and implementation of above mention modules.
•Usage and subscribers data dumps availability and analysis for reconciliation process analysis for IN, billing, reconciliations, Reports analysis, preparation and design/format as required, daily, weekly and monthly for finance, sales, marketing, credit control and customer care department.
•Verification and reconciliation of ER/CDRs rating, billing, collection, traffic analysis, usage, topup vouchers, life cyscle verification for Prepaid, customer segments and business support system analysis.
•CRM and order management system functional process analysis and participated for design and system building for dealers/franchises, marketing department requirements analysis and sales and commission reports analysis.
•Billing, CRM, Audit and financial business analysis, gap analysis, existing KPI analysis, improvement recommendation with all stakeholders, assisit for solutions as per client requirement and translate them for business readiness different modules as, order management, sales and commission analysis, tariff management and rating, invoicis, carrier billing (PRM), interconnect settlement, international roaming, revenue assurance, payment adjustments and collections, mediation system business criteria, provisioning for voice and data billing.
•Business rules and business cases preparation for testing and implementation of above mention modules.
•Usage and subscribers data dump process analysis for reconciliations, Reports analysis, preparation and design/format as required, daily, weekly and monthly for finance, sales, marketing, credit control and customer care department.
•Verification of ER/CDRs rating and billing, traffic analysis, customer segments and business support system analysis.
•CRM and order management system funcational process analysis and paticipation for design and system building for dealers/franchises, marketing department requirements analysis and sales and commission reports analysis.
Analytically analysis and audit of all Billing/CRM process, Rating, tariff and charges, pre billing, post billing, invoicing, mediation, provisioning. Coordinate with NE for any issue/problems, escalation to stakeholders/vendors.
Timely reconciliation of Billing (Pre and Post paid) reports, product revenue reports analysis and comparison for Marketing and Finance.
Coordination for financial planning, external auditors for reviewing of changing procedures to assess losses, reconciliation of invoices and accounts settlements with vendors and partners.
Verification of ER/CDRs rating and billing, traffic analysis, customer segments billing analysis, churn analysis for revenue trend and improvements for business strategies with quality as per bench mark by the organization.
Reconciliation of customers with Order management system, Financial and Billing systems, identifies scopes and expedites billing issues and revenue opportunities.
Analysis of leased circuits tariff and charges, verification for activation and disconnection, Coordinate with Telco’s for accuracy, resolve charging/invoices issues, tariff setups also assist Senior Manager for sequence of priorities to execute.
Liaison with different department as Finance, Billing, Sales (Account Managers) IT (Network, Hardware, Software, WEB interfaces for Dealers/Franchises) and Telcos (service providers) for invoices, charges, disputes, refund, adjustments and trouble tickets complete within timeline and meet deadlines.
Ensure RFP/RFQ analysis for Billing/CRM modules and integrity is managed for clients as vendor, maintain test cases, features and business case analysis, gap analysis for improvements and revenue opportunities, client requirements gathering for business support, capturing information, comparison and verification with existing systems and versions for subscribers life cycle of Prepaid and Post Paid (convergent solution) to support Sales and Account Management.
Responsible for Billing/CRM and RA vendor contact responsible for meeting with internal, external customers (Marketing, Consultant, IT, Development and Clients) for their requirements, operational support, testing and implementation of new modules and features, VAS, International Roaming and documentation management.
Verification of (Voice and Data) ER/CDRs rating and billing, mediation and provisioning, account reconciliations for various version data migrations and process change execution, verification of automated routines, traffic analysis for improvement, network monitoring, hardware and software level for process improvement.
Business ideas for new opportunities of business support and for revenue generation, cost minimizing, as CRBT (Color Ring back tone) implementation, Chatting system, One bill summary for corporate and group customers (EBPP electronic bill present and payment).
Different tariff implementation and process, Subscriber Order Management process (POS), various pricing and rating tests for CUG, Friends & Family, Happy Hour and other discount schemes, tariff plans testing and setups.
Liaison with different department as Sales, Marketing, IT, Consulting for business requirements, development, implementation, verifications and solutions, management of trouble tickets.
Managed IT-Billing/CRM as SME, the activities of IT Operatios, Web Interface, billing/charging, tariff, features, services, products, CDRs, auditing, investigation, users access controls, SOX-Audit implementation for new Billing/CRM systems, UAT for new expansions and participated in RFP/RFQ, requirement gathering, analysis and implementation of Revenue Assurance.
Operations/Administration of IT-Billing/CRM for business system support, implementations business rules and policies, SLA functions compliance to be ensure for the delivery of required contributions in terms of providing the company’s business support, process/procedures analysis for services and corporate solutions, optimize revenue collections, and analysis of reports for corporate customers and analysis of monthly variations.
Application execution and operational management for 24 x 7 with team (size of 22 team members). Technical support and coordination with Call Center and Customer Services for IVR system integration, tracking reports for high usage subscribers for follow ups.
Mediation system verification for ER format, filter, error, and suspense purpose validation that mediation system functioning, right requirement (correct specifications), table reconciliation of mediation. Verification of phone calls, customer and switch activities, CDRs population, process and automated integrity check systems.
For Postpaid assurance, validation of CDR Pre-cycle processing, billing cycle integrity assurance, cycle processing, post cycle processing. Tariff/Plan, toll table definition verification of invoicing, payment and collections
Prepaid validation requires physical distribution of vouchers (audit of vouchers and inventory/distribution management system), subscribers audit and test calls, IN workings and reconciliation of MSC and IN.
Verification of inter-carrier traffic for interconnect by analyzing and simply identify the POI of interest and then trace its CDRs through the processing chain.
Team management, recruitment, appraisal, trainings and On-call shifts.
Operation and administration of Business support systems (BOSS and e-TOM Billing/CRM and Revenue Assurance).
KPI assurance of on going process of Billing/CRM, new task/assignments analysis and assigned to team members, manage team from 15 to 25 team members size.
Responding for billing issues and resolve them ASAP, manage logs for key billing and CRM issues, escalation and solution with Vendor as per SLA and interact with subscribers/customers as and when necessary to communicate.
New product, services set-up for general & corporate customers as per Marketing & Finance
Ensuring for testing & implementation of exploitation scripts, new applications, patches, upgrades and releases are done according to laid down procedures and standards.
Churn Management, implementation of credit policy (as per company rules) Customer operations message regime in order to minimize the churn and strong liaison with marketing department regarding data feed back.
Prepaid subscribers reconciliation with CRM and IN Postpaid subscribers threshold for barring and debarring. Top up voucher (used and unused) reconciliation.
On going process management for controls and Audit from 2004 till 2006, Post paid/Pre paid subscribers reconciliation with Switch and Billing/CRM databases. Value Added Services and Feature Fee reconciliation. ERs (CDRs) reconciliation (Mediation, Interconnect with Network Elements and Billing Systems).
Charging Table and tariff plan audit. Revenue Analysis after every billing run.
Lead project and vendor management for International Roaming implementation for RFP/RFQ for Billing/CRM and Paktel GSM International Roaming System for more than 250 Roaming Partners, Testing of IREG/TADIG, Validation of Tap Files and supervision of IR team members, coordination and management of DCH.
Various billing reports verification, analysis and reconciliation with subscriber's billing & revenue reports.