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Ahmed Alhadhrami , Enterprise Account Manager

Ahmed Alhadhrami

Enterprise Account Manager·Bayt.com - Saudi Arabia

Saudi Arabia

Bachelor's degree, Hospitality And Event Management

Work experience

Total years of experience: 3 years, 11 months

Enterprise Account Manager

January 2026 - Present

Bayt.com - Saudi Arabia

Jeddah, Saudi Arabia •Hybrid

I found this job using Bayt.com

January 2026 - Present

- Drive enterprise revenue growth by acquiring new clients and expanding strategic accounts.
- Build and manage a robust sales pipeline through targeted prospecting and networking.
- Own the full sales cycle from lead generation to negotiation and closing high-value deals.
- Deliver customized SaaS solutions aligned with client business objectives and KPIs.
- Establish and maintain strong relationships with C-level executives and key stakeholders.
- Consistently exceed sales targets using data-driven strategies and market insights.
- Collaborate cross-functionally with marketing, product, and customer success teams.
- Forecast sales performance and maintain accurate pipeline reporting using CRM tools.
- Lead complex negotiations and contract discussions to secure long-term partnerships.
Company industry:
IT Services
Job role:
Human Resources and Recruitment

Customer Success Manager (SaaS Solutions)

July 2025 - January 2026

Bayt.com - Saudi Arabia

Jeddah, Saudi Arabia

July 2025 - January 2026

• Manage a portfolio of 70+ SME and Enterprise accounts, ensuring retention and revenue growth.
• Lead structured onboarding journeys, driving seamless adoption of Bayt.com SaaS recruitment solutions.
• Deliver tailored training sessions to HR teams, enhancing efficiency and platform utilization.
• Conduct quarterly business reviews, presenting ROI insights and recommendations to stakeholders.
• Strengthen executive-level relationships, positioning Bayt as a trusted long-term strategic partner.
• Collaborate with product, IT, and sales teams to resolve issues and accelerate feature adoption.
• Optimize client job postings and recruitment campaigns, improving talent acquisition effectiveness.
• Document client feedback and escalations in CRM systems, ensuring service quality and transparency.
• Act as primary escalation point, resolving critical client concerns and safeguarding satisfaction levels.
Company industry:
IT Services

Customer Experience Consultant

July 2023 - July 2025

Zahid Group

Jeddah, Saudi Arabia

I found this job using Bayt.com

July 2023 - July 2025

• Develop and maintain detailed schedules to align project goals with execution timelines.
• Act as a central coordinator between cross-functional teams to ensure operational synergy.
• Track task progress and ensure timely follow-ups on action items across departments.
• Manage client-facing and internal documentation to maintain service consistency.
• Provide logistical support for high-profile events and executive visits.
• Evaluate customer journey touchpoints and propose tailored service enhancements.
• Deliver strategic insights based on data-driven customer experience analysis.
• Design and launch initiatives focused on service quality and guest satisfaction.
• Liaise with finance and operations to align service delivery with budget controls.
• Collaborate with Royal Commission for AlUla and Saudi Tourism Authority in key projects,
including:
o Desert Polo Project | Royal Commission for AlUla (RCU).
o AlUla Tour 2025 Project | Royal Commission for AlUla (RCU).
o Celebrity Visits Project | Royal Commission for AlUla (RCU).
o Virgin Atlantico Project | Saudi Tourism Authority (STA).
Company industry:
Tourism, Museum, & Cultural
Job role:
Consulting

Customer Experience Consultant

July 2023 - July 2025

Zahid Travel Company

Jeddah, Saudi Arabia

July 2023 - July 2025

• Develop and maintain detailed schedules to align project goals with execution timelines.
• Act as a central coordinator between cross-functional teams to ensure operational synergy.
• Track task progress and ensure timely follow-ups on action items across departments.
• Manage client-facing and internal documentation to maintain service consistency.
• Provide logistical support for high-profile events and executive visits.
• Evaluate customer journey touchpoints and propose tailored service enhancements.
• Deliver strategic insights based on data-driven customer experience analysis.
• Design and launch initiatives focused on service quality and guest satisfaction.
• Liaise with finance and operations to align service delivery with budget controls.
• Collaborate with Royal Commission for AlUla and Saudi Tourism Authority in key projects,
including:
◦ Project | Royal Commission for AlUla (RCU).
◦ Project | Royal Commission for AlUla (RCU).
◦ Project | Royal Commission for AlUla (RCU).
◦ Virgin Atlantico Project | Saudi Tourism Authority (STA).
Company industry:
Travel Agency
Job role:
Consulting

Assistant Administrative

January 2022 - December 2022

Vivid Plaza Hotel

Jeddah, Saudi Arabia

January 2022 - December 2022

• Supported senior management by preparing structured reports and professional presentations.
• Managed daily office operations, including communications, scheduling, and documentation.
• Coordinated internal and external meetings, ensuring smooth execution and logistical alignment.
• Handled front-desk operations, including guest reception, inquiries, and service coordination.
• Maintained booking systems and organized guest data using property management tools.
• Enhanced customer experience by promoting services and ensuring efficient service delivery.
Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

Education

King Abdulaziz University

March 2023

March 2023

Bachelor's degree, Hospitality And Event Management

Saudi Arabia

GPA (point): 3 out of 5

GPA (point): 3 out of 5

- Gain comprehensive knowledge of the tourism and hospitality industry. - Develop practical skills in hotel operations, service delivery, and customer management. - Cultivate critical thinking and problem-solving abilities for effective decision-making. - Foster leadership, teamwork, and communication skills for successful industry leadership.

Skills

Event Planning
Expert
Event Planning
Expert
Data Analysis
Expert
Data Analysis
Expert
Project Management
Expert
Project Management
Expert
Project Coordination
Expert
Project Coordination
Expert
SaaS
Expert
SaaS
Expert
Strategic Thinking
Expert
Strategic Thinking
Expert
Communication
Expert
Communication
Expert
Time Management
Expert
Time Management
Expert
Problem-Solving
Expert
Problem-Solving
Expert
Leadership
Expert
Leadership
Expert
Quarter business review
Expert
Quarter business review
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Training
Executive Development for Tourism & Hospitality
Ministry of Tourism
Feb 2024

Hobbies

  • Reading