Area manager
castle car rental
مجموع سنوات الخبرة :12 years, 2 أشهر
-Ensure that all physical aspects of the Company ties are at all times fully functional.
-Focus on relationship development and
customer retention.
- Training branch managers in effective sales and supervisory techniques.
- Setting and implementing performance standards across all branches.
- visiting all branches to conduct all duties on-site, as needed.
- Responsible for car renting branches,
limousine business, valet parking business.
- Monitor employees performance.
- Train new employee.
- Pricing strategy plan ( yield management ).
- Improve sells skills, branches quality, and
cars conditions.
- Monitor CRM system.
-Managing the employees at the resort, including hiring, training, scheduling, and performance management.
- Ensuring that customers receive excellent service and that customer complaints are handled appropriately.
- supervising digital marketing for the resort.
- Reply calls and make a reservation.
- marketing the hotel and attracting new guests.
- Follow up customer service devision.
- Monitor a small coffee shop, a mini market,
and a cinema inside a resort.
- Recruiting, training and supervising staff.
- Planning menus.
-Overseeing stock levels and ordering supplies.
-Handling customer enquiries and complaints.
-Overseeing restaurant staff performance,
ensuring quality dining.
- Greeting and advising customers.
-Screening, interviewing, hiring, and training
restaurant staff.
-Managing restaurant staff's work schedules.
- Overseeing food preparation, presentation,
and storage to ensure compliance with food health and safety regulations.
- Checking inn dining customers to enquire
about food quality and service.
- Reviewing customer surveys to develop and
implement ways to improve customer service.
- Resolving customer complaints in a
professional manner.