Achraf TEDGHOUI, Customer Service Agent

Achraf TEDGHOUI

Customer Service Agent

Qatar Airways

Location
Qatar - Doha
Education
Higher diploma, Administration And Social Sciences
Experience
9 years, 8 Months

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Work Experience

Total years of experience :9 years, 8 Months

Customer Service Agent at Qatar Airways
  • Qatar - Doha
  • My current job since October 2015

+ Providing special assistance to customers with special needs and VIPs and helping them to access the various airport services starting from (check in/lounges/until the departure gates)And satisfy customers' requirements.
+ Assisting passengers transiting through Hamad International Airport and providing an excellent customer experience.
+ provide face to face service to Qatar Airways passengers and deals with their different needs.

Sales Executive at Maroc Telecom
  • Morocco - Kenitra
  • July 2013 to June 2014

Selling industrial and agricultural equipment.
+Listen to the customer's needs, provide the products requested by the customer, and take orders.
+Developing client relationships and searching for new clients.
+Presentation and marketing of products, Increase market share of company products.
+Delivering orders to customers.

Education

Higher diploma, Administration And Social Sciences
  • at Ibn Tofail University
  • July 2014

Bachelor

Specialties & Skills

Recording
reception
Sales Representatives
Customer Service
market research
teamwork
negotiation
marketing
sales coordination
operation
problem solving
team leadership
office administration
microsoft powerpoint
office work
communication skills
digital marketing
Sales ‎and ‎marketing
customer service
marketing mix
marketing strategy
purchasing
materials
marketing management
quotations
mitsubishi

Languages

Arabic
Native Speaker
English
Expert
French
Native Speaker

Hobbies

  • travelling