CUSTOMER SERVICE
TRUCKWAY. JORDAN IRBID
Total years of experience :10 years, 10 Months
• Address customer queries promptly and redirect as necessary.
• Prioritize understanding customer needs for efficient service.
• Maintain accurate customer records and adhere to deadlines.
• Collaborate with the brand team to stay informed on product knowledge and policy updates.
• Processing Orders transactions.
• Handled front desk reception duties and managed phone calls.
• Welcomed visitors warmly and managed incoming mail and courier items.
• Developed a tracking system for mail and courier items.
• Assisted with general office administration and event coordination.
• Supported various duties and activities as required.
• Providing exceptional customer service.
• Collaborating to meet sales goals.
• Maintaining product awareness and policies.
• Responding to inquiries promptly.
• Processing sales transactions.
• Assisting with inventory management.
• Upholding H&M brand standards.
• Researching prospects and analyzing sales options
• Building client relationships and providing product information
• Monitoring market trends and competitors
• Collecting and analyzing sales data
• Participating in skill-enhancement workshops
• Conducting client meetings and demonstrating products
• Submitting daily reports for review
Diploma in Secretarial and Office Management
Literary major