Translator
Smartlator Translation Services
Total years of experience :13 years, 8 Months
Working as a Translator & Operations for Smart Legal Translation LLC, Amer Service Centre, Ibn Battuta Mall, Dubai, UAE.
Duties:
A. Translation.
B. Client Care
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Inform management about complex client issues and resolutions.
Maintain client focused working environment for team.
C. Credit Control
Receive payment by cash, check, credit cards.
Update the all actions in the system & excel sheet.
Prepare weekly & monthly reports for the finance department.
D. Project management
E. Data Entry
Working as an After Sales Operation (Contracts Administrator, Customer Service & Collection Officer) at MAG Properties Development in Dubai, UAE.
Duties:
A) Preparing & Editing Contracts
Preparing & editing contracts after receiving the Client’s details.
Contact the client once the contract is ready.
Meet the clients & respond to their inquiries & questions.
Solve all issues if the clients have any doubts to close the deal.
B) Client Care
Update all clients regarding the status of their properties and contracts.
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Inform management about complex client issues and resolutions.
Maintain client focused working environment for team.
Work in compliance with company policies and procedures.
C) Administration
Shipping contracts to the clients who live abroad using courier companies (DHL & FEDEX) through the company’s account.
Track the shipments and update the clients accordingly.
Follow up with the clients to make sure that they have signed the contracts & courier the same back.
Prepare weekly & monthly reports of the shipments for the Finance Department & CEO.
Prepare weekly & monthly reports of the status of the couriered contracts for the CEO.
D) Collection & Credit Control
Contact Clients whom payments are due & overdue.
Receive payment by cash, check, credit cards.
Update the all actions in the system & excel sheet.
Prepare weekly & monthly reports for the finance department.
E) Government Ambassador
Prepare all necessary documents & meeting the clients at the Dubai Land Department to finalize mortgage process.
Visit the Dubai Land Department on a regular basis to ensure that our applications and & requests are being handled properly.
Working as an operations manager of the translation department in Dubai, UAE for ALWADI HOLDING DMCC
Duties:
F) Project management:
Developing the project plans.
Managing the project stakeholders.
Managing communication.
Managing the project team.
Managing the project risk.
Managing the project schedule.
Managing the project budget.
Managing the project conflicts.
Managing the project delivery.
G) Client Care:
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Inform management about complex client issues and resolutions.
Maintain client focused working environment for team.
Work in compliance with company policies and procedures.
H) Quality control
I) Coordination between suppliers and Clients.
Duties:
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Provide pricing and delivery information
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Worked in Grand Cinema City Mall as a cashier / customer service in Jordan.
Duties:
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
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