Osama Salah

Working as a Translator & Operations for Smart Legal Translation LLC, Amer Service Centre, Ibn Battuta Mall, Dubai, UAE.

Duties:

A. Translation.

B. Client Care
 Provide client support services in accurate and timely fashion.
 Maintain high level of professionalism and competence in every client interaction.
 Build positive and productive relationships with clients.
 Inform management about complex client issues and resolutions.
 Maintain client focused working environment for team.

C. Credit Control
 Receive payment by cash, check, credit cards.
 Update the all actions in the system & excel sheet.
 Prepare weekly & monthly reports for the finance department.

D. Project management

E. Data Entry

Working as an After Sales Operation (Contracts Administrator, Customer Service & Collection Officer) at MAG Properties Development in Dubai, UAE.

Duties:

A) Preparing & Editing Contracts
 Preparing & editing contracts after receiving the Client’s details.
 Contact the client once the contract is ready.
 Meet the clients & respond to their inquiries & questions.
 Solve all issues if the clients have any doubts to close the deal.

B) Client Care
 Update all clients regarding the status of their properties and contracts.
 Provide client support services in accurate and timely fashion.
 Maintain high level of professionalism and competence in every client interaction.
 Build positive and productive relationships with clients.
 Inform management about complex client issues and resolutions.
 Maintain client focused working environment for team.
 Work in compliance with company policies and procedures.

C) Administration
 Shipping contracts to the clients who live abroad using courier companies (DHL & FEDEX) through the company’s account.
 Track the shipments and update the clients accordingly.
 Follow up with the clients to make sure that they have signed the contracts & courier the same back.
 Prepare weekly & monthly reports of the shipments for the Finance Department & CEO.
 Prepare weekly & monthly reports of the status of the couriered contracts for the CEO.

D) Collection & Credit Control
 Contact Clients whom payments are due & overdue.
 Receive payment by cash, check, credit cards.
 Update the all actions in the system & excel sheet.
 Prepare weekly & monthly reports for the finance department.

E) Government Ambassador
 Prepare all necessary documents & meeting the clients at the Dubai Land Department to finalize mortgage process.
 Visit the Dubai Land Department on a regular basis to ensure that our applications and & requests are being handled properly.

Working as an operations manager of the translation department in Dubai, UAE for ALWADI HOLDING DMCC

Duties:

F) Project management:
 Developing the project plans.
 Managing the project stakeholders.
 Managing communication.
 Managing the project team.
 Managing the project risk.
 Managing the project schedule.
 Managing the project budget.
 Managing the project conflicts.
 Managing the project delivery.

G) Client Care:
 Provide client support services in accurate and timely fashion.
 Maintain high level of professionalism and competence in every client interaction.
 Build positive and productive relationships with clients.
 Inform management about complex client issues and resolutions.
 Maintain client focused working environment for team.
 Work in compliance with company policies and procedures.

H) Quality control

I) Coordination between suppliers and Clients.

Duties:

 Attract potential customers by answering product and service questions; suggesting information about other products and services.
 Deal directly with customers either by telephone, electronically or face to face.
 Respond promptly to customer inquiries
 Handle and resolve customer complaints
 Provide pricing and delivery information
 Set up new customer accounts
 Process orders, forms, applications and requests
 Organize workflow to meet customer timeframes

Worked in Grand Cinema City Mall as a cashier / customer service in Jordan.


Duties:

 Receive payment by cash, check, credit cards, vouchers, or automatic debits.
 Issue receipts, refunds, credits, or change due to customers.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
 Greet customers entering establishments.
 Maintain clean and orderly checkout areas.