Operations Manager
Best Trip
Total years of experience :14 years, 9 Months
Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
•Actioned and resolved guest feedback to boost service quality.
•Improved team performance by conducting reviews and KPI data analysis.
•Handled guest complaints to protect brand reputation.
•Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
Developed, recommended and implemented strategies to improve
employee work quality and speed.
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Streamlined operational efficiencies by establishing and implementing
effective programmes.
•
Reduced costs and improved operations by analysing processes and
customer feedback.
•
Collected regular customer and employee feedback, interpreting
findings to enable corrective action.
•
Boosted company efficiency through strategic technology upgrades
and process improvements.
Managed day-to-day admin, including file organisation, spreadsheet
development and report writing.
•
Created weekly and monthly reports and presentations, enabling
improved operational analysis.
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• Oversaw daily office operations and equipment maintenance.
Handled media and public relations inquiries by allocating relevant
company spokespersons.
Analysed customer data and campaign performance to drive
improvements.
•
• Delivered sales pitches and presentations to high-profile clients.
Realised greater team efficiency and effectiveness to continue
significant year-on-year revenue growth.
•
• Developed impactful brand and style guides.
Fulfilled managerial duties as required and trained new hires in
organisational procedures
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Managed accounting duties such as revenue reporting and forecasting,
enabling smooth financial operations.
•
Addressed customer issues calmly and professionally, delivering quick,
successful resolutions.
•
Evaluated staff performance, implementing training and development
programmes to maintain exceptional service levels.
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