Operations Supervisor
شركة فال لوساطة التأمين و إعادة التأمين
Total years of experience :21 years, 5 Months
Job Description:
• Responsible over the customer services teams.
• Reconciliation with insurance companies related to accounts.
• Monitor the preparation of quotation request for the clients to the insurance companies and ensure receipt as per Turnaround times.
• Prepare a proper comparison sheet (rates, benefits & providers network)
• Prepare monthly renewal list and contacting insurance companies to receive renewal quotation.
• Prepare monthly report of all new and renewed policies for the manager.
• Communicate in a professional manner with insurance companies, Sales personal and clients.
• Following up with the sales personal on quotations submitted to clients.
• Ensure that all terms and conditions mentioned in the quotation are mirrored in the policy issued (i.e. premium calculation, mode of payments, premium due date).
• Maintain a proper filing in accordance with SAMA regulations.
• Selling all types of insurance policies (Motor, Medical, Travel, Medical mail practice & house ) and issuing the insurance policies documents throw the company’s system
• Attending to customer needs and queries throw telephone calls and e-mails.
• Repairing a monthly sales reports.
• Coordinate with insurance company regarding the additions, deletions, activation, Correction, Upgrading& cash claims for around 5000 members (employees and families)
• Preparing and attending presentations with all employee and new hire employees to explain the benefits of insurance policy and attending to their needs.
• Preparing annuals meeting with the insurance company to find out a solutions for all the pending matters of each month.
• Receiving telephone call & electronic mail from all insured members to attend their queries & needs
• Membership card production.
• Endorsements (Addition, Deletion, Activation, Correction, Upgrading).
• Preparing reports (Update members, cards stock inventory.).
• Filing system
• Membership card production.
• Endorsements (Addition, Deletion, Activation, Correction, Upgrading).
• Preparing reports (Update members, cards stock inventory, black listed members).
• Filing system.
إداراه الضيافه و الفنادق