Technical Support Specialist
Al Wefaq Arabia For Trading And IT LLC
Total years of experience :3 years, 4 Months
Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
Created assessment reports of equipment issues and resolutions using operational data.
Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Drafted meeting agendas and followed up on team action items.
Promoted welcoming environment while managing receptionist area and fielding requests for information.
Managed clerical needs of employees, including administrative support, file management and stationery supplies.
Assisted with invoicing and payroll to help facilitate efficient workflow