Customer Service
Emirates post
مجموع سنوات الخبرة :4 years, 5 أشهر
= Ensure all documents are well checked and submitted on time prior to the submission. = Manage the flow of documentation within the organization. = Processing and verifying different applications in system. = Responding promptly to customer inquiries & needs. = Acknowledging and resolving customer complaints. LANGUAGE = Ensure customer satisfaction and provide professional customer support. Arabic — Native = Making sure that information is quick and easy to locate in reception area. English — Fluent «Rapidly responding to and resolving any administrative problems. = Build positive relationships by going above and beyond with customer service, ensure that all questions, cancellations, and confirmations are handled appropriately. = Carrying out large volumes of filing with good level of accuracy & efficiency. = Participate with ISO 9001 team in compliance the process and procedure. = Establish and maintain cooperative working relationships with other employees to facilitate carrying out instructions involving other departments.
» Administrative officer
Develops and maintains procedures for computerized records management systems including document filing index, internal document distribution matrix, document preservation standards and retention schedules. = Ensures the maintenance of day-to-day filing. = Ensures making records easy and fast for retrieval.
• Distributes a variety of documents and standard forms, such as agreements, reports, letters, faxes, and other correspondence.