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Liudmila Scutaru, SENIOR SAAS CUSTOMER SUCCESS MANAGER

Liudmila Scutaru

SENIOR SAAS CUSTOMER SUCCESS MANAGER·Oracle

Romania

Master's degree, MBA

Work experience

Total years of experience: 10 years, 11 months

SENIOR SAAS CUSTOMER SUCCESS MANAGER

July 2021 - Present

Oracle

Bucharest, Romania

July 2021 - Present

• Act as customers advocate within Oracle and Trusted Advisor for Cloud Applications.
• Have deep understanding of customers financials, procurement and HR processes and support them to a reach high cloud adoption rate.
• Drive customer renewals and expansions as part of sales cycle along with the Account Managers.
• Responsible for Cloud Implementation projects. Close project portfolio management at all levels from kick-of to go-live.
• Solve sophisticated and complex business problems for large customer accounts.
• Strong collaboration with C-Level of large companies to build a long-term relationship and identify new opportunities for Cloud development.

Company industry:
IT Services

CHANNEL PARTNER MANAGER

June 2020 - July 2021

HP Inc.

Dubai, United Arab Emirates

June 2020 - July 2021

• Escalation point for complex issues with high business impact.
• Develop and execute partner engagement strategies to drive revenue.
• Act as a Project Lead for complex projects, involved in internal transformation projects.
• Responsible for business growth and development of strategic HP partners.
• Act as SME for a process and capabilities.
• Provide partners business reviews, training and support.

Company industry:
IT Services

COMPLIANCE TEAM LEAD, SME

August 2018 - March 2020

HP Inc.

Dubai, United Arab Emirates

August 2018 - March 2020

• Lead a team of 5 people of senior auditors. 2LIUDMILA SCUTARU
• Performed complex business analysis, audit validation, and presented results to top management.
• Worked with big data and complex queries.
• Initiated automation project by integrating RPA solution for team documents verification activities.
• Performed a second role as Program Subject Matter Expert being a trainer for my team and adviser for other teams within HP.
• 30% work time reduction for a team of 20 people who checked documents manually as a result of RPA implementation.

Company industry:
IT Services

ACCOUNT OPERATIONS SPECIALIST

September 2016 - August 2018

HP Inc.

Dubai, United Arab Emirates

September 2016 - August 2018

• Responsible for Quarterly Business Reviews of global partners from an operational perspective.
• Prepared reports and analyses for management on diverse internal metrics mostly related to Supply Chain and Operations.
• Manage partners accounts for the CEE region and Global Customers, which had the highest complexity in EMEA.
• The first point of escalation for urgent and complex situations for HP partners especially related to Supply Chain.
• $50.000 savings per year for a process created from scratch.

Company industry:
IT Services

BUSINESS RISK ANALYST

March 2015 - May 2016

TOTAL LEASING&FINANCE

Bucharest, Romania

March 2015 - May 2016

• Analyzed and reported risk levels for business strategies and transactions.
• Reviewed customer financial data to ascertain the level of risk involved in extending credit.
• Worked closely with both customers and the sales team to reconcile accounts and oversee payment negotiation.
• Presented key information to upper management and the executive team for loan recommendations.
• Worked closely with the Accounting team and Balance sheet data.
• Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Sales program customer partner DCG portfolio

Company industry:
Economics & Financial Consulting

Education

University of the People

January 2021

January 2021

Master's degree, MBA

United States

Bucharest Academy Of Economic Studies

January 2015

January 2015

Bachelor's degree, ACADEMY OF ECONOMIC STUDIES

Romania

Skills

MANAGEMENT
Expert
MANAGEMENT
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OPERATIONS
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OPERATIONS
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AUTOMATION
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AUTOMATION
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BIG DATA
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BIG DATA
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FINANCIAL DATA
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FINANCIAL DATA
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PORTFOLIO MANAGEMENT
Expert
PORTFOLIO MANAGEMENT
Expert
PROJECT PORTFOLIO MANAGEMENT
Expert
PROJECT PORTFOLIO MANAGEMENT
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
Expert
COLLABORATION
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COLLABORATION
Expert
SUPPLY CHAIN
Expert
SUPPLY CHAIN
Expert