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Wael Hammoud, Outlet Manager

Wael Hammoud

Outlet Manager·Grand Millennium Al Seef Basra

Lebanon

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 10 years, 11 months

Outlet Manager

August 2025 - November 2025

Grand Millennium Al Seef Basra

Basra, Iraq

August 2025 - November 2025

• 3 Months Opening For new Concept Restaurant in 5 star Hotels,
• Train Staff on Casual Dining
• Set Mock-tails Menu and recipe
• Set Daily Checklist / Requisition
• Handle daily operations and Guest Complain and Take Feedback on
Indian Menu
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

July 2023 - March 2025

Lavoya GCC

Riyadh, Saudi Arabia

July 2023 - March 2025

• Championed 100% guest satisfaction by providing excellent dining
experience.
• Built sales forecasts and schedules to reflect desired productivity
targets.
• Train Front of House staff on restaurant policies and procedures,
guest service techniques and communication skills to ensure positive
experience.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Restaurant Manager

October 2021 - March 2023

Hospitality Time (Onno Restaurant)

Riyadh, Saudi Arabia

October 2021 - March 2023

• Developed and implemented strategies to enhance team
performance, improve processes and increase efficiency.
• Regularly entrusted with the overall management of the restaurant in
the Branch Mangers absence.
• Maintained high levels of cleanliness, organization, storage and
sanitation of food and beverage products to ensure quality.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

January 2020 - April 2020

Aseel Holding (Sum Plus Things Restaurant)

Dammam, Saudi Arabia

January 2020 - April 2020

• It was a temporarily job, with a task force team for 3 months, to open
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Supervisor

January 2020 - April 2020

Aseel Holding (Sum Plus Things Restaurant)

Dammam, Saudi Arabia

January 2020 - April 2020

• It was a temporarily job, with a task force team for 3 months, to open
a Garden Restaurant in Ithraa Museum.
Company industry:
Hospitality & Accomodation
Job role:
Management

Team Leader/

January 2015 - February 2020

Captain Waiter Phoenicia Intercontinental Beirut

Beirut, Lebanon

January 2015 - February 2020

with front desk and housekeeping, of room change, cancelation
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Team Leader/ Captain

January 2015 - February 2020

Waiter Phoenicia Intercontinental Beirut

Beirut, Lebanon

January 2015 - February 2020

• Coordinate guests amenities, with executive office and follow up
with front desk and housekeeping, of any room change, cancelation,
and do not disturb room. on Items, using upselling techniques.
• Take ownership within reason, of any special guest request or guest
complaint and if needed refer to manager on duty.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Head

January 2013 - February 2015

Waiter La Cantina (La Valley View Hotel)

Beirut, Lebanon

January 2013 - February 2015

• Led by example in delivering friendly, courteous service, enhancing
overall customer care standards.
• Delivered positive first impressions and exceeded customer
expectations through seamless front-of-house service.
• Met upselling goals by promoting additional menu items and
increasing average transaction values.
Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Lebanese University

January 2020

January 2020

Bachelor's degree, Hospitality And Hotel Management

Lebanon

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PEOPLE MANAGEMENT
Intermediate
PEOPLE MANAGEMENT
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
COMPOSITES
Intermediate
COMPOSITES
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
FINANCIAL FORECASTING
Intermediate
FINANCIAL FORECASTING
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
SAMBA SOFTWARE
Intermediate
SAMBA SOFTWARE
Intermediate
MICROCONTROLLERS
Intermediate
MICROCONTROLLERS
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Hobbies

  • [IMAGE]